Kean Concessio
@keanconcessio
I optimize business operations, revenue pipelines, and customer lifecycle performance.
IndiaWhat I'm looking for
I've driven growth and operational performance at The Experience Co., improving post-call conversion by 22%, exceeding acquisition targets by 35%, and contributing to 28% year-over-year revenue growth.
I build practical data frameworks for customer success and operations, from churn-risk models and retention protocols to KPI reporting, payment lifecycle improvements, and standardized onboarding processes. My work helped stabilize retention at 95%, reduce DSO by 18%, and shorten onboarding cycles by 25%.
More recently, I've mapped workflows and organizational structures for the Indo-German Chamber of Commerce and improved order fulfillment and payment exception handling at Staunch Retail. I enjoy turning multi-source data and complex processes into clear systems that teams can execute.
Experience
Work history, roles, and key accomplishments
Intern to the Director General
Indo-German Chamber of Commerce
Feb 2026 - May 2026 (3 months)
Mapped data workflows and organizational structures across HQ and regional branches. Analyzed roles for 50+ staff and supported organizational design initiatives.
Company Success Manager
Staunch Retail Limited
Sep 2025 - Oct 2025 (1 month)
Optimized order fulfillment processes, boosting processing velocity by 15%. Managed multi-gateway transactions with 99% accuracy and reduced system resolution latency by 30%.
Senior Business Growth Associate
The Experience Co.
Jun 2024 - Jul 2025 (1 year 1 month)
Engineered sales funnels and ran A/B tests, boosting post-call conversion rates by 22%. Led data tracking and growth sprints, beating acquisition targets by 35% and growing YoY revenue by 28%.
Business Growth Associate / Intern
The Experience Co.
Jul 2023 - May 2024 (10 months)
Built pattern recognition models to predict churn risk and optimize resource allocation. Cut client onboarding cycles by 25% by standardizing data structures and eliminating redundancies.
Social Media Intern
Sunset Cinema Club
Oct 2022 - Jan 2023 (3 months)
Scaled organic reach by 40% and ticket sales by 30% through content analytics. Managed backend operations for events with 200+ attendees.
Marketing & Outreach Intern
Serein
Apr 2021 - Jun 2021 (2 months)
Ran outbound lead generation campaigns and designed collateral that drove a 30% increase in participant registrations.
Education
Degrees, certifications, and relevant coursework
St. Xavier's College, Mumbai
Bachelor of Arts, Sociology
2020 - 2023
Activities and societies: Conclave Coordinator, Malhar; Marketing Team Leader, HCAP
Bachelor of Arts in Sociology. Authored two research dissertations leveraging qualitative coding and quantitative analysis.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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