Keabetswe Ndhlovu
@keabetswendhlovu
Customer-focused support specialist and UX designer delivering empathetic service and user-centered solutions.
ZimbabweWhat I'm looking for
I am an enthusiastic customer service professional with over three years of experience in sales, customer support, and remote service delivery, skilled at resolving inquiries with empathy and clarity. I have hands-on experience with CRM platforms like Zoho and Salesforce, and a track record of meeting performance metrics and building rapport on first contact.
As a UX designer and digital practitioner, I design wireframes and prototypes in Figma and Adobe XD, run usability and A/B tests, and apply analytics to improve e-commerce flows and conversion. I earned the Google UX Design Professional Certificate and use tools such as WordPress and Canva to deliver polished interfaces.
I combine customer-facing experience with technical proficiency in CRM optimization, data analytics, and UX/UI to contribute actionable insights and improved user experiences for fast-growing, global teams.
Experience
Work history, roles, and key accomplishments
UX Designer (Freelance)
Freelance
Dec 2023 - Present (1 year 10 months)
Conducted usability testing and A/B tests, designed wireframes and prototypes in Figma and Adobe XD, and iterated interfaces to improve e-commerce user experience.
Study Abroad Agent
Craydel
Nov 2024 - May 2025 (6 months)
Managed student applications and CRM records, generated reports on application metrics and conversion rates, and led digital marketing to increase client acquisition.
Customer Service Representative
You-Pro Contact
Sep 2023 - Nov 2024 (1 year 2 months)
Handled multi-channel customer inquiries via phone, email and chat, maintaining high first-contact resolution and consistently meeting performance and satisfaction metrics.
Business Owner
Bouquet Factory ZW
Jan 2023 - Dec 2023 (11 months)
Founded and ran an e-commerce floral business, designing the website, conducting market research and using A/B testing and analytics to improve user flow and engagement.
Sales Representative
Transverse Toyota
Nov 2019 - Jan 2022 (2 years 2 months)
Advised customers on vehicle accessories, managed inventory and transactions, and increased sales through upselling and promotional support.
Education
Degrees, certifications, and relevant coursework
Professional Certificate, UX Design
Completed the Google UX Design Professional Certificate focused on user-centered design and practical UX skills.
ILICDL (International Computer Driving Licence)
ICDL Certification, Computer / Office Applications
ICDL certification demonstrating advanced proficiency in data management and Microsoft Office Suite.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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