Open to opportunities

Johanna Paulus

@johannapaulus

Message

Results-driven sales professional with a passion for customer service and sales growth.

Namibia

Message

What I'm looking for

Seeking a dynamic sales or customer service role where I can leverage my skills in building strong customer relationships and driving sales growth in a supportive and growth-oriented environment.

I am a self-motivated and ambitious sales professional with a strong background in customer service and sales. I have consistently met or exceeded sales targets throughout my career, demonstrating my ability to build strong customer relationships and drive sales growth. My approachable personality and excellent communication skills enable me to effectively interact with customers, understand their needs, and provide tailored solutions.

In my previous roles, I have honed my skills in negotiation, product knowledge, and customer satisfaction. I am a quick learner, adaptable, and thrive in environments where I can independently contribute to achieving sales goals. My determination to meet deadlines and close sales deals efficiently has been a cornerstone of my professional journey.

Experience

Work history, roles, and key accomplishments

Sales Representative

Capri Exclusive Home ware

Jan 2016 - Dec 2022 (6 years 11 months)

As a Sales Representative, I interacted directly with customers, identified their needs, and pitched relevant products. I focused on improving customer satisfaction and ensuring a positive experience throughout the sales process, while also keeping up-to-date with product knowledge.

Customer Service Sales Negotiation Communication Product Knowledge Relationship Building Time Management Problem Solving

Call Center Agent and Sales Person

Road-Guard Roadside Assistance

Jan 2016 - Dec 2022 (6 years 11 months)

As a Call Center Agent, I made outbound sales calls, exceeded sales targets, and provided exceptional customer service. I collaborated with colleagues to achieve collective goals and ensured customer satisfaction.

Outbound Sales Customer Service Team Collaboration Sales Targets Communication Negotiation Problem Solving Time Management

Sales Representative

Swiss-Guard

Jan 2015 - Jan 2016 (1 year)

In my role at Swiss-Guard, I was responsible for buying and selling products, attracting clients, and providing customer assistance. I developed strong communication skills and the ability to work under pressure while meeting sales targets.

Sales Customer Service Negotiation Microsoft Office Time Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Hage G. Geingob High School

High School Diploma, General Education

2015 - 2016

Grade: 12

Completed Grade 12 with subjects including Economics, Business Management, Accounting, Mathematics, Oshindonga, and English. Developed strong communication and reading skills, and demonstrated self-motivation and a goal-oriented approach.