Tamara Santos

At Rank Up, I handled customer support and administrative assistance for advertising services—answering inquiries, maintaining client relationships, and acting as the link between clients and creative teams. I scheduled tasks, prepared reports, updated databases, and supported contract work.

Most recently, at The royals state (Remote), I supervised a team of three customer service representatives while coordinating daily operations. I resolved client inquiries, complaints, and requests with an emphasis on satisfaction and retention, and kept workflows on track with deadlines and quality standards.

I also oversaw administrative processes like reporting, database updates, contract management, and scheduling. When issues came in, I implemented quick solutions and ensured clear instructions and effective feedback across clients and internal teams.

I’m fluent in Portuguese, English, and Spanish, and I’ve worked across phone, email, chat, and social media support. I’d like an international role that values strong customer service execution and cultural adaptability.