Metjituavi Kairi

I am an energetic and self-motivated customer service professional with over a year of hands-on experience in client support, query resolution, and documentation management. My expertise lies in managing multiple communication channels, including email, live chat, phone, and CRM platforms like Zendesk, CityTap, and Brevo. I am known for being a fast learner, a critical thinker, and a team player who takes initiative and ownership in every task.

In my current role as a Finance Debtor & Customer Care Intern at Omaruru Municipality, I manage customer inquiries across various platforms, respond to billing issues, and maintain records via CRM systems. I actively participate in team discussions to share insights and improve workflows, ensuring enhanced customer satisfaction. My previous experience at the Namibian Broadcasting Corporation further solidified my skills in handling client queries and improving internal documentation systems.

I am passionate about delivering excellent customer experiences and continuously learning to contribute proactively to a client’s success. I thrive in environments that encourage growth and collaboration, and I am eager to bring my skills to a dynamic team.