KN

Open to opportunities

Kayla Nichols

@kaylanichols

Admin Assistant with 9 years’ experience in client service and benefits coordination, delivering accurate support and smooth operations.

What I'm looking for

I’m seeking an Admin Assistant role where I can leverage client communication and in-house system proficiency to support clients and teams with accurate administration, benefits coordination, and dependable day-to-day operations.

I’m a seasoned administrative support professional with 9 years of experience spanning client service, benefits coordination, and HR support. I’m known for clear communication, reliable data handling, and keeping day-to-day operations running smoothly.

In my most recent role, I managed administrative duties like appointment calendar maintenance, coordinating client gifts, office supply inventory, and client mailer campaigns. I also supported communication management through email correspondence and phone call handling, while keeping marketing and social collateral updated.

Earlier in my career, I supported clients with benefits enrollment and open enrollment meetings, prepared comprehensive benefits packages, and handled meticulous data entry on carrier platforms. I also performed payroll-related responsibilities, including accurate payroll processing, onboarding coordination, and quarterly unemployment tax filings while ensuring compliance.

I’m currently seeking an Admin Assistant role to leverage client communication and in-house system proficiency to provide dependable, detail-focused support.

Experience

Work history, roles, and key accomplishments

R

Personal Admin Assistant

43 Realty

Sep 2020 - Aug 2021 (11 months)

Managed administrative operations including appointment calendars, client gifts coordination, office supply inventory, and client mailer campaigns. Updated social media and marketing collateral and handled client communication via email and phone.

Administrative Support Calendar Management Client Communication Marketing Collateral Social Media Coordination Data Entry

AI

Client Service Advisor

AMCORP Benefit Advisors, Inc

Oct 2017 - Jun 2020 (2 years 8 months)

Resolved client inquiries and supported benefits enrollment to ensure a seamless client experience. Prepared benefits packages for client presentations and open enrollment meetings and maintained enrollment records on carrier platforms via data entry.

client support Benefits Enrollment Benefits Package Preparation Data Entry

SW

Account Manager Assistant

SWBC

Jul 2017 - Oct 2017 (3 months)

Managed detailed data entry across multiple spreadsheets used for client benefit tracking and renewal processes. Coordinated client benefit packet assembly, prepared renewal quotations, and supported open enrollment meetings with insurance carriers.

Data Entry Spreadsheet Management Renewal Quotation Preparation Benefit Packet Assembly Attention To Detail

CG

HR Benefit Coordinator

Cavender Auto Group

Mar 2013 - Jun 2017 (4 years 3 months)

Administered employee benefit enrollments and led monthly informational meetings to support new hire integration. Processed payroll for hourly and commission-based employees, prepared quarterly unemployment tax filings, reconciled benefit invoices, and supported HR Director with employee and management inquiries.

Benefits Administration Employee Onboarding Payroll Processing Unemployment Tax Filings HR Support Compliance Support Customer Service

Education

Degrees, certifications, and relevant coursework

SU

Southern New Hampshire University

Associate of Business Management, Human Resources

Earned an Associate of Business Management with a focus in Human Resources from Southern New Hampshire University in May 2019.

Tech stack

Software and tools used professionally

Gmail

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