Kayla Christian
@kaylachristian
Experienced medical support and cash posting specialist skilled in reconciliations and training.
United StatesWhat I'm looking for
I am an experienced medical support professional specializing in cash posting, payment reconciliation, and account adjustments within hospital and healthcare revenue cycle environments. At Trinity Health I oversee hospital cash posting workflows, resolve escalated work queues, support cross-departmental issues, and train colleagues on new duties and systems.
I have progressive experience in patient financial services, cash handling, refunds and reconciliations from roles at Beaumont Health, R1 RCM, and Zeal Credit Union, and customer-facing retail roles that strengthened my communication and service skills. I am dependable, detail-oriented, and focused on accurate posting and process improvement in fast-paced healthcare settings.
Experience
Work history, roles, and key accomplishments
Cash Posting Representative II
Trinity Health
May 2019 - Present (6 years 8 months)
Oversees hospital cash posting operations, reconciles payments and resolves exceptions in work queues to ensure accurate patient account posting; trains and supports colleagues on processes and systems.
Patient Financial Services Representative
Beaumont Health
Oct 2018 - May 2019 (7 months)
Posted patient and insurance payments, processed files and payments using financial systems to maintain accurate patient billing records.
Cash Posting Representative
R1 RCM Inc
Feb 2017 - Oct 2018 (1 year 8 months)
Posted cash to patient accounts, performed account reconciliations, processed refunds and adjustments, and located Explanation of Benefits to support accurate billing.
Teller
Zeal Credit Union
Oct 2014 - Feb 2017 (2 years 4 months)
Provided member service including cash handling, account reconciliation, sales, phone support, and data entry to maintain accurate account records and support branch operations.
WACashier / Beauty Advisor / Photo Tech
Walgreens
Sep 2010 - Jun 2014 (3 years 9 months)
Performed customer service, cash register operations, merchandising, and photo processing; received multiple raises and employee recognition for service and sales performance.
Education
Degrees, certifications, and relevant coursework
HCHenry Ford Community College
Associate Degree, General Studies
2010 - 2015
Completed an Associates Degree in General Studies at Henry Ford Community College between 2010 and 2015.
Melvindale High School
High School Diploma, General Education
2007 - 2010
Completed a High School Diploma in General Education at Melvindale High School from 2007 to 2010.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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