At Sutter Health, I applied $2M+ in weekly insurance payments in Epic, validating transactions against remittance advice. I also reconciled daily deposits and helped reduce the unapplied cash backlog by 38% within six months.
At TTEC, I processed insurance and patient payments in Meditech, researched misapplied payments, and worked credit balances requiring refunds. I also retrieved remittance files through Change Healthcare and Office Ally for posting in AdvancedMD.
Across hospital, physician, and multi-specialty group settings, I've worked with ERAs and EOBs, payer adjustments, and denial reason codes. My experience includes month-end close support and revenue cycle work in remote settings.
