kawtar daoudi
@kawtardaoudi
Hotel payments and reservations specialist at Nuitee Travel Group, resolving VCC payment issues through receipt of payment.
MoroccoWhat I'm looking for
At Nuitee Travel Group, I handle hotel payments, VCC issues, and reservations. I investigate problems with rates, currencies, VCC generation, and declined payments through receipt of payment.
I analyze root causes, report incidents to my manager, and propose process improvements. I coordinate with hotels, internal teams, and payment partners including Pliant, Ixaris, and CMI.
I process hotel and flight refunds through CMI and Stripe, create payment links, and handle Stripe chargebacks by preparing supporting evidence. I also assist international clients in English and manage reservation requests and changes.
Earlier, I gained experience in sales assistance, customer service, prospecting, and stock management at Cosmeting, Safrikance, and Décathlon. I hold a Master’s degree in International Commerce from École Nationale de Commerce et de Gestion – Dakhla.
Experience
Work history, roles, and key accomplishments
Chargée des paiements hôteliers
Nuitee Travel Group
Jan 2024 - Present (2 years 10 months)
Managed hotel payments and VCC creation, resolved incidents, and coordinated with hotels and payment partners. Handled refunds, chargebacks, and hotel reservations for international clients.
Assistante commerciale
Cosmeting
Jan 2023 - Dec 2023 (11 months)
Visited points of sale to analyze client needs and identify sales opportunities. Participated in prospecting and client retention, and managed stock to ensure constant supply.
Assistante commerciale
Safrikance
Jan 2022 - Dec 2022 (11 months)
Researched and selected new products based on market trends. Contributed to commercial expansion by seeking strategic partnerships.
Leader Sport (Vendeuse)
Décathlon
Jan 2021 - Dec 2022 (1 year 11 months)
Provided personalized customer advice on sports products. Managed stock and monthly inventories, and optimized displays to improve visibility.
Réceptionniste
Alexir Impression
Jan 2021 - Dec 2021 (11 months)
Welcomed clients and managed requests. Followed up on print orders.
Stagiaire ouvrière
Menuiserie Adam
Jan 2019 - Dec 2020 (1 year 11 months)
Performed wood finishing tasks such as sanding, staining, and varnishing. Produced custom pieces and conducted quality control of finished products.
Education
Degrees, certifications, and relevant coursework
École Nationale de Commerce et de Gestion
Master, Commerce International
2018 - 2023
Master en Commerce International from École Nationale de Commerce et de Gestion, Dakhla, from 2018 to 2023.
Lycée Ibn Yassine
Baccalauréat, Sciences et Gestion Comptable
2017 - 2018
Baccalauréat en Sciences et Gestion Comptable from Lycée Ibn Yassine, Khouribga, from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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