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Hajar LamHL
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Hajar Lam

@hajarlam

Account Manager at Société Ameex SARL, managing strategic accounts and resolving key client complaints.

Morocco
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At Société Ameex SARL, I manage and follow a portfolio of strategic accounts, tracking sales and orders while responding to key client complaints through resolution. I coordinate with internal teams to keep operations on track and maintain strong commercial relationships.

Previously, as a Complaints Agent, I handled delivery-related cases and coordinated with drivers, agencies, and logistics teams to follow incidents through resolution. At Société Haut Gamme Mobilier, I supported daily administration, customer requests, and accounting and commercial paperwork.

Experience

Work history, roles, and key accomplishments

FS

Conseillère de vente stagiaire

FLO Retail & Shoes

Nov 2023 - Dec 2023 (1 month)

Accueil et accompagnement des clients, conseil et présentation des produits, gestion des opérations d'encaissement et tenue de caisse.

Education

Degrees, certifications, and relevant coursework

CA

Centre Mixte de Formation Professionnelle (OFPPT), Agadir

Diplôme de Technicien, Assistant Administratif Option Commerce

2021 - 2024

Completed a technical diploma in Administrative Assistant with a Commerce option from 2021 to 2024.

PE

Programme d'Innovation Entrepreneuriale

Certificat de formation qualifiante, Innovation Entrepreneuriale

2022 - 2024

Completed a qualifying training certificate in the Entrepreneurial Innovation Program from 2022 to 2024.

FM

Faculté des Sciences Juridiques, Économiques et Sociales, Ait Melloul

Licence, Gestion des Entreprises

2021 - 2024

Pursued a Bachelor's degree in Business Management from 2021 to 2024.

Microsoft logoMI

Microsoft

Certificat, Microsoft Office

2022 - 2022

Completed Microsoft Office Specialist certification in Excel (Office 2019) in May 2022.

LI

Lycée Al Fath, Inezegane

Baccalauréat, Science Physique et Chimie

2020 - 2021

Earned a Baccalauréat in Physical and Chemical Sciences from 2020 to 2021.

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