Open to opportunities

Kawkaba Tarin

@kawkabatarin

Message

Customer service professional delivering empathetic, efficient support and measurable improvements in satisfaction.

Canada

Message

What I'm looking for

I am seeking a role where I can provide empathetic, efficient customer or client support, contribute to measurable satisfaction improvements, and grow my casework or administrative skills.

I am a customer service professional with over three years of experience supporting diverse customers in fast-paced retail and community settings.

I have worked in frontline retail roles and as a crisis support worker, where I created client-centered support plans, maintained client records, and handled intake and reception duties.

My strengths include problem-solving, planning, coordination, multilingual communication (English, Hindi, Persian/Farsi, Pashto), and proficiency with Microsoft 365 and Adobe Acrobat.

I consistently improve customer satisfaction and business outcomes — examples include achieving a 95% satisfaction rate at Walmart, driving sales increases in retail roles, and contributing to improved customer feedback scores through efficient issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Crisis Support Worker

Current

Punjabi Community Health Services

Jan 2025 - Present (9 months)

Supported newcomers and refugees in crisis by creating client-centered support plans, providing youth and settlement services, and maintaining intake records in iCARE/E-2; contributed to crisis de-escalation and follow-up.

Crisis Intervention Case Management ICARE E 2 Report Writing Multilingual Communication

Current

Administrator Store Support

Current

Walmart

Jan 2023 - Present (2 years 9 months)

Resolved customer inquiries and complaints, achieving a 95% satisfaction rate and contributing to a 20% improvement in customer feedback scores while directing customers to appropriate departments and maintaining service standards.

Customer Service Retail Operations Customer Satisfaction Point of Sale Communication Merchandising Problem Solving

Cashier

Convenient Store

Jan 2021 - Jan 2022 (1 year)

Processed ~250 transactions per shift with 98% accuracy, reduced wait times, resolved complaints to increase positive feedback by 15%, and upsold promotions to boost daily sales by 12%.

Point of Sale Upselling Cash Handling Customer Relations Time Management Conflict Resolution

Customer Service

Madina Fashion & Cosmetics

Jan 2020 - Jan 2021 (1 year)

Surpassed monthly sales targets by 25% and increased repeat purchases by 30% through personalized recommendations, product knowledge, and enhanced customer service that lifted satisfaction scores by 20%.

Sales Product Knowledge Customer Relations Upselling Multilingual Communication