ANArshi Nargis
@arshinargis
Driven professional enhancing customer experience through effective communication.
IndiaWhat I'm looking for
I am a driven and goal-oriented professional with a proven track record at Amazon, where I have excelled in facilitating seamless operations and enhancing customer experience. My role as a Transportation Representative has honed my skills in effective communication and problem-solving, allowing me to handle over 200 tickets daily in a fast-paced, 24/7 environment. I take pride in my ability to maintain high levels of customer satisfaction through my positive attitude and exceptional decision-making skills.
Previously, I worked as an Associate Infrastructure Analyst at Mphasis, where I provided Tier-3 support and optimized network performance. My experience in application and server monitoring has equipped me with the technical expertise to resolve complex issues and ensure the highest level of system availability. I am motivated by challenges and continuously seek opportunities to learn and grow in my career.
Experience
Work history, roles, and key accomplishments
Transportation Representative
Amazon
Sep 2024 - Present (10 months)
Facilitated the flow of information between various stakeholders, including Trans Carriers, Hubs, and Warehouses, to resolve issues impacting customer experience and business continuity. Ensured timely pick-up and delivery of freight from vendors to Amazon fulfillment centers and from Amazon FCs to carrier hubs.
Associate Infrastructure Analyst
Mphasis
Dec 2012 - Present (12 years 7 months)
Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels. Optimized network performance by implementing advanced infrastructure solutions and monitoring tools.
Education
Degrees, certifications, and relevant coursework
HKBK College of Engineering, VTU
Bachelor of Engineering, Computer Science Engineering
2008 - 2012
Grade: 60%
Completed a Bachelor of Engineering in Computer Science, focusing on core principles and applications. Achieved a 60% aggregate.
Adarsha First Grade College
12th Grade, General Studies
2006 - 2008
Grade: 70%
Completed 12th grade with a focus on general studies. Achieved a 70% aggregate from the Bangalore Board.
Florence High School
10th Grade, General Studies
2004 - 2006
Grade: 89%
Completed 10th grade with a strong academic performance. Achieved an 89% aggregate from the Karnataka Secondary Education Examination Board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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