Syeda Razia Zainab Razvi

Built and maintained ETL pipelines and reporting infrastructure for executive reports, and designed a risk-based governance model that reduced external client escalations by 99.9%. Implemented stratified sampling using SQL/PLX and managed change lifecycle for policy updates.

Served as Acting Team Lead, using workload analysis to improve audit SLA performance by 89%. Audited editor changes for Apple Maps and led business review deliverables that reduced rework by 99%.

Monitored middle-mile logistics operations to detect and resolve disruptions and ETA anomalies. Used SQL to analyze freight volume and delivery trends, providing leadership visibility into systemic delays.

Applied the ACPT root-cause framework to classify sources of customer dissatisfaction, driving a 40% improvement in DSAT rates. Reduced Average Handling Time by 9% month-over-month through targeted floor support and mentorship.

Bachelor of Technology in Electrical & Electronics Engineering from Jawaharlal Nehru Technological University, Hyderabad, completed in 2015.

Completed the Build Real World AI Applications with Gemini certification from Google Cloud.

Completed the Prompt Design in Vertex AI certification from Google Cloud.