Mohamed Hafis Thaha
@mohamedhafisthaha
I lead HR operations, employee relations, process transformation, and people-focused service delivery at Amazon.
IndiaWhat I'm looking for
At Amazon, I lead HR process analysis and transformation initiatives across multiple HR verticals, owning improvement projects from planning and documentation through rollout and stakeholder alignment.
I develop SOPs, workflows, and training materials for organization-wide HR programs, deliver training to teams and partners, and mentor junior HR associates on case management, communication, and HR policies.
Across Amazon HR SME and employee-relations roles, I managed sensitive employee relations cases, supported performance and disciplinary processes, resolved workplace issues, and helped ensure consistent policy and compliance practices across regions.
I also bring experience in payroll, time and attendance, onboarding, audits, recruitment support, workforce allocation, and data-driven case analysis. Earlier, I supported utilization management at Accenture and technical support operations at Infosys.
Experience
Work history, roles, and key accomplishments
Lead HR process analysis and transformation initiatives across multiple HR verticals. Own end-to-end improvement projects including planning, documentation, rollout, and stakeholder alignment.
Acted as the primary HR escalation point for policy, compliance, and employee relations concerns. Managed sensitive ER cases including conflict resolution, workplace behavior, and policy violations.
Delivered structured onboarding training sessions for new hires and team members. Handled HR operations including pay, time, policy clarification, and employee lifecycle support.
Served as the first point of contact for HR queries across pay, attendance, leave, and policy. Worked to achieve high First Contact Resolution (FCR) and minimize escalations.
Supported medical providers through case review, pre-certification, and documentation accuracy. Ensured compliance with regulatory requirements and service standards.
Provided technical support for connectivity and authentication issues. Analyzed problems, documented resolutions, and ensured SLA compliance.
Education
Degrees, certifications, and relevant coursework
University of Kerala
Bachelor of Technology, Technology
2009 - 2014
Pursued a Bachelor of Technology degree at the University of Kerala from 2009 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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