ankit surana
@ankitsurana
I build compliant, scalable HR operations and employee service workflows across global teams.
IndiaWhat I'm looking for
I'm helping build Blackbaud's India GCC from the ground up, designing HR operations infrastructure, employee services workflows, compliance frameworks, and Workday HCM processes for a newly incorporated entity.
Previously at ServiceNow, I managed complex Tier 2 HR cases across APAC and EMEA, stabilized process frameworks, and optimized EMEA offer templates to reduce variants by 50% and reclaim approximately 370 annual hours of capacity.
Across Randstad Offshore Services and Amazon Development Centre, I've supported global HR operations, Workday and ATS administration, payroll processes, documentation, dashboards, and process improvements that lifted team accuracy from 90% to 98% in six weeks.
Experience
Work history, roles, and key accomplishments
Supporting the ground-up design of HR Operations infrastructure, employee services workflows, and compliance frameworks for a newly incorporated India entity. Administering Workday HCM for the India employee population and partnering with global HR leadership to localize policies.
Managed complex and escalated HR cases including onboarding, offboarding, international transfers, and offer administration, ensuring compliant resolution under India and APAC employment law. Optimized EMEA offer templates, achieving a 50% reduction in template variants and reclaiming approximately 370 hours of annual operational capacity.
HR Operations & Recruitment Coordinator
Randstad Offshore Services
Jan 2022 - Mar 2024 (2 years 2 months)
Delivered end-to-end Tier 2 HR Operations for NAM and EMEA clients, including onboarding, offboarding logistics, employment verification, and escalated case resolution. Administered Workday HCM and multiple ATS platforms, and created standardized documentation such as SOPs and offer letters.
Built NIKE performance dashboards enabling daily self-monitoring, improving team accuracy from 90% to 98% in six weeks through targeted process gap analysis. Raised capacity utilization from 89% to 95% and facilitated progression of 18 out of 30 associates to the next performance level.
Education
Degrees, certifications, and relevant coursework
Chandigarh University
Bachelor of Business Administration, HR & Marketing
2015 - 2018
Grade: CGPA 7.6
Bachelor of Business Administration in HR & Marketing from Chandigarh University, with a CGPA of 7.6.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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