Dharmesh Parmar

Promoted to Acting Team Lead overseeing leave management operations via Salesforce; mentor a team, set productivity targets, perform RCAs, and drive process improvements to ensure compliance and operational consistency.

Delivered HR operations support to Accenture on a contract basis, managing employee data and communications in ServiceNow, conducting background checks, and supporting performance management processes.

Provided high-quality customer support via telecommunication channels, met call handling targets, maintained accurate records, and escalated complex complaints to improve retention and service outcomes.

Coordinated with US medical insurers to resolve claims and ensure timely reimbursement, maintained accurate documentation, and guided clients through billing and insurance processes.

Investigated financial discrepancies, resolved billing disputes, maintained accurate accounting records, and used financial analysis to identify performance gaps and recommend improvements.

Led continuous improvement and quality assurance initiatives, conducted internal audits, delivered safety training, and used statistical analysis to identify root causes and implement corrective actions.

Pursuing an MBA in Human Resource Management with focus on HR strategy, recruitment, employee engagement, and compensation management.

Grade: GPA: 7.38

Activities and societies: Participated in HR workshops and case studies focused on employee relations and performance management.

Completed a Bachelor of Management Studies specializing in Human Resource Management with coursework in leadership, communication, and organizational behavior.

Completed Higher Secondary Certificate with a focus on science subjects.

Completed Secondary School Certificate.