Pranaay Kar
@pranaaykar
I improve HR and business operations through data-driven case management, process improvement, and stakeholder support.
IndiaWhat I'm looking for
At Paytm Payments Services and One97 Communications, I've managed high-volume employee, stakeholder, and operational cases for 500+ stakeholders, achieving a 95% first-contact resolution rate and reducing management-level escalation turnaround by 30%.
I've used SQL, Salesforce, reporting, reconciliation, SOPs, and cross-functional coordination to improve data accuracy, SLA performance, compliance-driven workflows, and service delivery. I'm completing an MBA in Human Resources and am ready to contribute across HR Operations, People Operations, and shared services.
Experience
Work history, roles, and key accomplishments
Managed high-volume employee and stakeholder cases for 500+ stakeholders, achieving a 95% first-contact resolution rate. Reduced management-level escalation turnaround time by 30% through root-cause analysis and cross-functional coordination.
Associate – Operations
One97 Communications Limited
Nov 2018 - Aug 2021 (2 years 9 months)
Supported 300+ clients while maintaining a 90% customer satisfaction rating through effective case management and issue resolution. Extracted and analyzed operational data using SQL to support reconciliation and reporting.
Achieved an 85% same-day resolution rate for high-priority operational cases by prioritizing critical requests. Managed operational cases and stakeholder communication through Salesforce CRM.
Senior Steward
Le Meridien
Sep 2014 - May 2016 (1 year 8 months)
Improved team efficiency by 20% by training and supervising 15+ employees on operational procedures and service standards. Maintained operational compliance and reduced material wastage through structured resource planning.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
MBA, Human Resources
2023 -
Final semester completed. Coursework includes Organizational Behavior, HR Analytics, Strategic HR Management, and Employee Engagement & Retention.
Indira Gandhi National Open University
B.Sc., Hospitality and Hotel Administration
2011 - 2014
Graduated with a comprehensive foundation in hospitality operations and administration.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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