Kaushaki Khandelwal
@kaushakikhandelwal
Detail-oriented research engagement specialist with strong customer service skills.
IndiaWhat I'm looking for
I am a dedicated research engagement specialist with a proven track record of providing valuable resources and support to business leaders. My experience at Gartner Khandelwal involved monitoring email communications and efficiently processing requests into our CRM system, ensuring that all service requests were routed to the appropriate teams. My commitment to excellence and attention to detail have allowed me to streamline processes and enhance overall operational efficiency.
Previously, I worked as an Open M365 Business Technical Advisor at Sherweb India Pvt Ltd, where I provided administrative support and technical guidance related to Microsoft products. My role required me to diagnose and resolve technical issues while maintaining high levels of customer satisfaction. I also played a key role in training new team members, fostering a collaborative culture that contributed to our team's success.
With a background in customer service as a Customer Service Executive at Teleperformance, I developed exceptional communication and interpersonal skills. I am passionate about improving customer experiences and am always looking for innovative ways to solve problems and enhance service delivery.
Experience
Work history, roles, and key accomplishments
Engagement Specialist
Gartner
Aug 2024 - Present (9 months)
Provided research and resources to business leaders to help improve their businesses. Monitored assigned email boxes, promptly processing emails into the CRM database, and created Service Requests (SRs) while re-routing them to the appropriate teams.
M365 Business Technical Advisor
Sherweb India Pvt Ltd
Jul 2023 - Present (1 year 10 months)
Diagnosed and solved technical issues related to Microsoft products, including Office 365, and guided customers through service setup. Provided administrative support, including answering phone calls and responding to emails, ensuring timely resolution of problems and maintaining excellent customer service.
Senior Associate
Brickred Systems
Apr 2021 - Present (4 years 1 month)
Provided support to Microsoft for their product, Microsoft Edge, by identifying and documenting bugs encountered by Edge customers. Collaborated closely with the Engineering and Developer Teams to report and address these issues, and trained new team members.
Customer Service Executive
Teleperformance
Apr 2019 - Present (6 years 1 month)
Achieved high customer satisfaction rates by providing optimal customer service and creative solutions. Assisted customers with the best possible solutions, enhancing satisfaction by promptly addressing inquiries and resolving issues.
Education
Degrees, certifications, and relevant coursework
URUniversity of Rajasthan
Bachelor's Degree, Commerce
Studied commerce at the University of Rajasthan, completing the degree between 2018 and 2021. Gained foundational knowledge in business and economic principles.
CECentral Board of Secondary Education
High School Diploma, General Studies
Completed 10+2 education under the Central Board of Secondary Education between 2016 and 2018. Focused on core subjects as part of the secondary education curriculum.
Availability
Location
IndiaAuthorized to work in
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