Ahsanul Haq
@ahsanulhaq1
Highly motivated customer support representative with 3 years of experience.
IndiaWhat I'm looking for
I am a highly motivated professional with three years of experience in customer support and technical assistance. My journey began at Convergys India Services, where I honed my skills in technical support, resolving complex issues related to computer hardware and software. I have a proven track record of maintaining high customer satisfaction scores, exemplified by my time at WebHelp India Pvt Ltd, where I achieved a CSAT score of 97% while handling difficult customer situations with professionalism and composure.
My educational background in Computer Applications from the University of Kashmir has equipped me with a solid foundation in technology, which I leverage to provide effective solutions to customer inquiries. I possess excellent communication, problem-solving, and organizational skills, allowing me to thrive in fast-paced environments. I am eager to take on new challenges and continue to grow in my career, contributing positively to any team I join.
Experience
Work history, roles, and key accomplishments
Sr. Representative Operations
WebHelp India Pvt Ltd
Dec 2022 - Present (2 years 5 months)
As a Sr. Representative Operations at WebHelp India, I handled customer inquiries and complaints, ensuring timely resolutions and maintaining a high CSAT score of 97%. I provided training for new hires and processed refunds and credit adjustments according to policies.
Technical Support Associate I
Convergys India Services Pvt Ltd
Mar 2017 - Jun 2018 (1 year 3 months)
In my role as Technical Support Associate I at Convergys, I remotely installed and maintained computer systems and provided technical support for hardware and software issues. I resolved network connectivity problems and performed functionality testing on various systems.
Education
Degrees, certifications, and relevant coursework
UKUniversity of Kashmir
Bachelor of Computer Applications, Computer Applications
2012 - 2015
Completed a Bachelor of Computer Applications, focusing on software development, programming languages, and computer systems. Developed strong analytical and problem-solving skills through various projects and coursework.
JKBOSE
Senior Secondary, General Education
2008 - 2010
Completed Senior Secondary education with a focus on technical subjects, which laid the foundation for further studies in computer applications.
JKBOSE
Secondary, General Education
2006 - 2008
Completed Secondary education, gaining foundational knowledge in various subjects and developing essential skills for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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