Open to opportunities

katrina funches

@katrinafunches

Message

I coordinate healthcare schedules, accurate data records, and high-volume patient support.

United States

Message

What I'm looking for

I'm looking to bring my dependable scheduling, data entry, healthcare administration, and customer service skills to a remote team.

I've supported patients, clients, and healthcare teams through scheduling, data entry, call handling, and accurate record maintenance for more than 10 years.

At MS Home Care, I create and maintain home healthcare aide schedules, update client and staff records, communicate daily schedule changes, and identify conflicts for management. Previously at MS Sport Medicine, I managed high-volume patient calls, resolved questions, supported appointment scheduling, and met call-handling targets.

My experience also includes coordinating warehouse schedules at Capstone Logistics / Vantic Hitachi and managing appointments, medical records, insurance verifications, billing inquiries, and a new scheduling system at Family Health Care Clinic. I'm prepared to bring dependable, confidential, detail-focused administrative and customer service support to a remote team.

Experience

Work history, roles, and key accomplishments

Current

Scheduler

Current

MS Home Care

Mar 2025 - Present (1 year 5 months)

Create and maintain schedules for home healthcare aides based on client needs and staff availability. Enter and update client and staff information in a database with accuracy and attention to detail.

Data Entry Scheduling Customer Service Confidentiality Database Management

Call Center Representative

MS Sport Medicine

Aug 2023 - Jan 2025 (1 year 5 months)

Managed high-volume calls while providing professional and empathetic customer service to patients. Resolved patient questions and concerns efficiently and supported positive customer experiences.

Customer Service Call Handling Appointment Scheduling Issue Resolution

Scheduler

Capstone Logistics / Vantic Hitachi

May 2020 - Jul 2023 (3 years 2 months)

Prioritized job orders and coordinated daily schedules to support efficient order fulfillment. Performed extensive data entry accurately and efficiently while working across multiple computer screens.

Data Entry Scheduling Coordination Attention To Detail

Office Associate

Mississippi Department of Revenue

Jun 2015 - Dec 2016 (1 year 6 months)

Retrieved, sorted, and distributed mail by department and category. Prepared documents for shipping, including accurately weighing mail and calculating postage.

Sorting Mail Organization Attention To Detail

Medical Receptionist

Family Health Care Clinic

Mar 2012 - Aug 2015 (3 years 5 months)

Managed patient appointments and medical records while maintaining accurate information. Improved front-desk operations and helped reduce patient wait times.

Appointment Scheduling Medical Records Insurance Verification Customer Service