Open to opportunities

Nhya Dent

@nhyadent

Message

Dedicated administrative professional with expertise in patient support.

United States

Message

What I'm looking for

I am looking for a role that values communication and offers opportunities for growth.

I am a dedicated and tech-savvy administrative professional with over 6 years of experience in patient support, front desk operations, and remote data processing. My journey has been marked by a commitment to providing seamless support to busy medical teams while ensuring outstanding customer experiences. I thrive in both in-office and remote environments, bringing strong communication, organization, and attention to detail to every role.

In my current role as a Patient Service Specialist at Physiotherapy Associates, I handle over 30 patient interactions daily, managing phone calls, check-ins, insurance verifications, and scheduling. My previous experiences include working as a Medical Office Assistant at the University of Mississippi Medical Center, where I directed patients to appropriate departments and maintained smooth front desk operations. I have also worked as a Remote Data Entry Specialist and a Remote Campaign Manager, showcasing my versatility and ability to adapt to various roles.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Specialist

Current

Physiotherapy Associates

Jan 2024 - Present (1 year 6 months)

Handles 30+ patient interactions daily, including phone calls, check-ins, insurance verification, and scheduling. Maintains organized electronic records using modern EHR platforms and assists with training new hires.

EHR Insurance Verification Scheduling Customer Service Data Entry

Medical Office Assistant

University of Mississippi Medical Center

Mar 2022 - Nov 2023 (1 year 8 months)

Directed 30
40 patients daily, managing a 3-line phone system and scheduling services. Maintained the professional appearance of the front desk and waiting area, restocking supplies and organizing mail.

Patient Intake Scheduling Customer Service Medical Terminology

Remote Data Entry Specialist

Paycor

Feb 2021 - Feb 2022 (1 year)

Reviewed and entered transcripts of customer service calls for performance analysis remotely. Ensured accurate data input using specialized software tools for quality reporting, resolving database errors and uploading sensitive documents.

Data Entry Data Analysis Database Management Remote Work

Remote Campaign Manager

Comcast Effectv

Jan 2019 - Jan 2021 (2 years)

Managed and entered digital ad campaign data for national and regional clients. Processed customer documentation, corrected errors, and ensured timely campaign delivery, collaborating with internal teams.

Data Entry Campaign Management CRM Systems Video Conferencing Digital Advertising

Education

Degrees, certifications, and relevant coursework

Hinds Community College

Associate of Arts, Business Administration

Studied core principles of business administration, including management, marketing, and finance. Developed skills in organizational operations and administrative support.