Cretia Gardner

Conduct regular meetings with department managers to review scheduling needs and prepare weekly work schedules. Maintain attendance records, review timesheets for accuracy, and handle emergency staffing and last-minute schedule adjustments while producing daily, weekly, and monthly reports.

Create and manage daily, weekly, and monthly schedules for clinicians across multiple regions. Partner with leadership to meet staffing requirements, coordinate onboarding before scheduling, and respond to schedule changes to support clinical teams.

Created schedules aligned with staffing budgets and maintained provider calendars and availability. Communicated with staff to ensure coverage across facilities and participated in an on-call rotation.

Processed release of information requests, including subpoenas and requests for continuity of care. Ensured HIPAA compliance, audited medical records, and resolved discrepancies while maintaining patient confidentiality.

Managed patient scheduling, intake, and insurance verification, coordinating appointments and patient communications. Resolved scheduling conflicts between departments and supported efficient patient flow through accurate coordination.

Managed patient files and chart control, ensuring document accuracy and organization. Responded to medical record inquiries and maintained reliable records management processes.

Earned an Associate of Arts from Northeast Mississippi Community College in 2003.