Open to opportunities

buhle Ntshayisa

@buhlentshayisa

Message

Dedicated professional focused on exceptional customer service and support.

South Africa

Message

What I'm looking for

I seek a role that allows me to leverage my technical skills in customer service, fostering client relationships and contributing to team success.

I am a dedicated professional with a strong background in customer service and technical support. My experience as a Functional Support/Data Analyst-Scientist at the Eastern Cape Department of Sport Recreation Arts and Culture has equipped me with the skills to maintain databases, provide technical support, and optimize systems for efficient client management. I thrive on building strong relationships with clients, ensuring their needs are met promptly and effectively.

Throughout my career, I have successfully collaborated with various teams to analyze data and create insightful reports using tools like Power BI. My commitment to continuous learning and improvement drives me to stay updated with the latest technologies and methodologies. I am passionate about contributing to a low churn rate and enhancing client satisfaction through clear communication and effective problem-solving.

Experience

Work history, roles, and key accomplishments

Current

Functional Support/Data Analyst-Scientist

Current

Eastern Cape Department of Sport Recreation Arts and Culture

Oct 2022 - Present (2 years 8 months)

Responsible for maintaining databases, providing technical support for departmental systems, and managing help-desk services. Developed and upgraded systems using SharePoint, Power Apps, and Power BI. Collaborated with teams for data analysis and created visual reports for decision-making.

Database Management Technical Support SharePoint Power BI Data Analysis Help Desk Systems Azure Active Directory

Lab Assistant

Walter Sisulu University

Jul 2022 - Sep 2022 (2 months)

Managed daily operations of the computer lab, assisted students with technical issues, and handled administrative tasks. Organized IT summits and managed procurement processes for lab supplies.

Technical Support Procurement Communication Troubleshooting Microsoft Office Student Administration

Administrative Assistant

His Grace College

Mar 2022 - Jun 2022 (3 months)

Managed administrative tasks including ordering supplies, creating promotional materials, and maintaining filing systems. Acted as a liaison between the school and parents, and assisted in finance-related tasks.

Administration Communication Liaison Event Coordination Customer Service Time Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Walter Sisulu University

National Diploma, Information Technology

2019 - 2021

Completed a National Diploma in Information Technology specializing in Software Development, gaining knowledge in programming, systems analysis, and software engineering principles.