Open to opportunities

Katie Ochoa

@katieochoa

Message

I lead medical support administration, ensuring HIPAA-compliant care coordination and accurate records.

United States

Message

What I'm looking for

I’m looking for a patient-centered healthcare administrative role where I can lead scheduling, patient records, and HIPAA-compliant support, coordinate referrals, and mentor staff—so care stays accurate, timely, and confidential.

I’m a Lead Advanced Medical Support Assistant who provides advanced administrative support to medical staff, including scheduling appointments, managing patient records, and ensuring patients’ needs are met in a timely manner. I respond promptly to phone inquiries, create weekly departmental reports, and use Microsoft Office Suite to produce documents and manage databases.

I bring strong HIPAA-focused professionalism and confidentiality, using EMR software to maintain accurate records and computerized scheduling systems for appointments, tests, and procedures. I coordinate referrals between departments to support continuity of care, identify potential issues that could impact quality, and maintain efficient workflows by prioritizing daily tasks.

With 10+ years across administrative and patient support roles, I’ve developed a servant-leader approach—training coworkers on best practices and new processes, coordinating meetings among medical personnel, and supervising junior staff to manage day-to-day office operations. Earlier roles included Patient Support Specialist and Medical Receptionist work, building my customer service, problem-solving, and multi-tasking strengths.

Experience

Work history, roles, and key accomplishments

Current

Lead Advanced Medical Support Assistant

Current

Veterans Health Administration

Jan 2024 - Present (2 years 5 months)

Provided advanced administrative support to medical staff by scheduling appointments, managing patient records, and responding to phone inquiries. Produced weekly departmental reports, facilitated inter-department referrals, and ensured strict HIPAA-aligned confidentiality while supervising junior staff.

Medical Scheduling HIPAA compliance Referral Coordination Data Entry Confidentiality Microsoft Word Microsoft Excel Staff Training

Current

Advanced Medical Support Assistant

Current

Veterans Health Administration

May 2021 - Present (5 years 1 month)

Prioritized patient needs through phone, electronic, and walk-in communication while providing advanced administrative support for scheduling and recordkeeping. Ensured compliance with HIPAA, supported community care coordination duties, and trained coworkers on new processes.

Patient Intake Medical Scheduling HIPAA compliance Clerical Support (Fax Scanning)Care Coordination Training & Coaching Vendor coordination

Patient Support Specialist

Primary Care Associates

Jan 2020 - Jun 2021 (1 year 5 months)

Processed incoming correspondence by routing mail to appropriate staff and attaching relevant files for replies. Prepared and distributed meeting agendas and minutes, and supported document quality through proofreading and formatting checks.

document preparation Mail Routing Filing And Attachments Proofreading Typing And Minutes Meeting Coordination

Medical Receptionist

Neck Center

Feb 2018 - Jan 2020 (1 year 11 months)

Answered a multi-line telephone system and directed calls or supported patients with their needs. Balanced daily reports and maintained correspondence files while training new team members on office policies and workflows.

Patient Communication Customer Service Data Entry Team Collaboration

Office Administrative Assistant

Colony Manor

May 2012 - Aug 2014 (2 years 3 months)

Supported daily office operations by routing correspondence, maintaining filing systems, and managing calendars for department personnel. Coordinated interviews and meetings logistics, scheduled and confirmed appointments, and designed streamlined forms using Microsoft Word and Excel.

Scheduling Document Processing Microsoft Word Microsoft Excel Customer Service Office Administration