Lyndsie Rollins

Provided emergency communications support across local, state, and federal agencies, verifying and communicating case-related information under confidentiality requirements. Served as a trusted resource for coworkers and neighboring agencies on systems, procedures, and day-to-day operations.

Managed day-to-day office operations, including billing, accounts payable, marketing support, and client account management. Created custom billing-ticket and financial spreadsheets used for CPA tax and audit reporting.

Supervised 911 and radio communications operations, coordinating with surrounding agencies, fire departments, and law enforcement. Managed workforce planning, scheduling, and staffing for a team of 6-10 people, and up to 30 for training classes.

Processed medical records requests from healthcare facilities, insurance companies, physician's offices, and individuals, including personal injury cases. Managed confidential records under HIPAA and established release procedures.

Provided phone support for durable medical equipment, coordinating with customers, physician's offices, and insurance companies, and maintaining accurate follow-up records.

Processed 911 and non-emergency calls and two-way radio coordination with law enforcement, fire departments, and surrounding agencies. Handled warrant, protection order, lost/stolen property, and missing persons entries into state and national databases.

Processed 911 and non-emergency communications, radio coordination, warrant checks, and related criminal justice tasks with accuracy in a high-pressure environment.

Completed high school diploma at Garland Learning Center.

Earned an Emergency Medical Technician certificate from the University of Arkansas - Hope.