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Keba Rice

@kebarice

Crew scheduler at Wheels Up who coordinated Part 91 and Part 135 pilot schedules, trip coverage, and crew travel.

At Wheels Up, I supported Part 91 and Part 135 private aviation operations by coordinating pilot schedules, open-trip coverage, crew swaps, and short-notice changes. I also arranged crew travel and accommodations to support trip execution.

At Eastern Airlines, I coordinated crew operations and schedule recovery in a 24/7 System Operations Center, including during call-outs, delays, cancellations, and maintenance events. I was promoted to Manager on Duty and applied duty, rest, qualification, company, and regulatory requirements.

At American Airlines, I managed flight-attendant scheduling, reserve assignments, trip coverage, and operational recovery. I built and split trips as needed, and coordinated deadhead travel and crew repositioning. Most recently, at KANSAS JET CENTER, I coordinated time-sensitive services for flight crews and passengers and monitored aircraft movements and service requests.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Kansas Jet Center

May 2025 - Oct 2026 (1 year 5 months)

Coordinated rental cars, hotels, catering, ground transportation, fueling, and other time-sensitive services for corporate, charter, military, and private flight crews and passengers. Served as a central point of contact among flight crews, customers, line service, maintenance, and outside vendors.

Flightaware X 1FBO X 1TRX Customer Service Vendor coordination Ground Transportation Hotel Accommodations Catering Fueling Operations Operational Records

System Operations Center Manager on Duty / Crew Scheduler

Eastern Airlines

Jul 2023 - May 2024 (10 months)

Directed real-time crew operations supporting more than 150 crewmembers and approximately 50 daily flight segments in a 24/7 System Operations Center. Coordinated crew repositioning, travel, hotel accommodations, ground transportation, and schedule recovery during call-outs, delays, cancellations, maintenance events, and charter operations.

Ground Transportation Dispatch Coordination Maintenance Controls Flight Operations In Flight Service Vendor coordination Leadership Crew Scheduling Irregular Operations Recovery Crew Legality and Roster Constraints Travel Coordination Hotel Accommodations

Crew Scheduler

Wheels Up

Dec 2022 - Jul 2023 (7 months)

Supported nationwide Part 91 and Part 135 private aviation operations for Wheels Up, coordinating pilot schedules, open-trip coverage, crew swaps, repositioning, and short-notice changes. Coordinated crew hotel accommodations, airline travel, rental cars, and ground transportation to support seamless trip execution.

Avianis Slack Crew Scheduling Part 91 Part 135 Travel Coordination Hotel Accommodations Car Rental Ground Transportation Operational Recovery

Flight Crew Support Specialist

Avelo Airlines

Jun 2022 - Dec 2022 (6 months)

Supported daily Part 121 crew scheduling, travel coordination, legality monitoring, and operational recovery in a rapidly changing airline environment. Communicated schedule and assignment changes to crewmembers and operating departments while maintaining accurate records in SkedFlex.

SkedFlex Crew Scheduling Part 121 Travel Coordination Legality Monitoring Operational Recovery Communication Skills

Crew Scheduler

American Airlines

Mar 2015 - Oct 2021 (6 years 7 months)

Managed high-volume flight-attendant scheduling, reserve assignments, trip coverage, and operational recovery for one of the world's largest airline operations. Coordinated deadhead travel, schedule modifications, and crew repositioning during routine and irregular operations while balancing qualifications, availability, contractual rules, and FAA requirements.