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Nicholas Vazquez

@nicholasvazquez

Customer Support Team Lead at Wing Aviation coordinating FAA-compliant drone delivery operations and a team record 4,000+ deliveries in one day.

United States

Message

At Randstad (Wing Aviation / Contractor), I lead remote operations for autonomous drone delivery services and supervise a 30+ member team. I coordinate with Remote Pilot in Command (RPIC) and field teams to support safe, compliant operations under FAA Part 135 regulations.

I monitor real-time flight and operational conditions, analyze daily delivery data, and manage delivery zone operations across multiple regions. I also evaluate team performance and customer feedback as a Quality Assurance Lead.

At DroneUp, I conducted commercial drone delivery operations as a Remote Pilot in Command, Mission Coordinator, and Visual Observer. Earlier, I coordinated flight data at Leidos and supervised human resources operations in the United States Navy.

Experience

Work history, roles, and key accomplishments

Current

Team Lead (CX) Customer Support Coordinator

Current

Randstad

Lead remote operations for autonomous drone delivery services, supervising a 30+ member team in a safety-critical environment. Coordinate with Remote Pilot in Command (RPIC) and field teams to ensure safe, compliant operations under FAA Part 135 regulations.

Flight Operations Data Analysis Salesforce Team Leadership FAA Regulations Quality Assurance Process Improvement Customer Support

Flight Operator

DroneUp

Jan 2024 - Dec 2024 (11 months)

Conducted commercial drone delivery operations, serving as Remote Pilot in Command (RPIC), Mission Coordinator, and Visual Observer. Operated UAS in compliance with FAA regulations and safety standards.

Unmanned Aerial Systems Flight Plan Operations FAA compliance safety standards Pre Post Flight Inspections

Flight Data Coordinator Specialist

Leidos

Jan 2018 - Dec 2024 (6 years 11 months)

Disseminated NOTAMs and coordinated flight data in accordance with FAA standards within the National Airspace System (NAS). Initiated SAR operations and supported ATC coordination for overdue aircraft.

NOTAMs Flight Coordination FAA Regulations National Airspace System search and rescue ATC Coordination