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Ashley B

@ashleyb1

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I improve high-volume records workflows, onboarding, and cross-functional operations with accurate, empathetic support.

United States

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What I'm looking for

I'm looking for an operations-focused role where I can improve workflows, support onboarding, analyze data, and partner across teams to solve problems efficiently.

I've supported high-volume operations at Johnson & Johnson and Trupanion, improving records workflows, resolving issues across teams, and handling sensitive information with accuracy and confidentiality.

At Johnson & Johnson, I managed a high-stakes enterprise data migration, auditing and organizing records with 100% accuracy to support SaaS platform integrity and implementation milestones.

At Trupanion, I partnered with more than five internal departments, trained new hires, served as a policy resource, and identified workflow gaps through data review. I also managed 50+ active policies while maintaining a 100% daily productivity baseline and 98% accuracy.

My veterinary operations background strengthened my client communication, training, active listening, and ability to stay composed in fast-paced environments. I bring practical problem-solving and collaborative support to teams working through complex processes.

Experience

Work history, roles, and key accomplishments

Human Resources Operations Coordinator

Johnson & Johnson

Jul 2026 - Aug 2026 (1 month)

Managed a high-stakes data migration project focused on auditing and organizing enterprise records with 100% accuracy to support SaaS platform integrity. Processed high-volume records efficiently while following procedures and maintaining confidentiality.

Data Migration Audit Records Management Confidentiality SaaS Workflow Optimization

Senior Records Coordinator

Trupanion

Sep 2022 - Feb 2026 (3 years 5 months)

Identified workflow gaps after reviewing data to help improve team efficiency and workflow. Partnered cross functionally with 5+ internal departments to ensure on-time case resolution and supported onboarding by delivering personalized training to new hires.

Data Analysis Workflow Optimization Cross Functional Collaboration Training Subject Matter Expertise Customer Interaction Empathy Professionalism

Records Coordinator

Trupanion

Sep 2019 - Sep 2022 (3 years)

Partnered directly with veterinary clinics to resolve discrepancies, troubleshoot issues, and support efficient outcomes. Managed 50+ active policies while meeting a 100% daily productivity baseline and maintaining 98% accuracy in a high-volume environment.

Veterinary Practice Management Problem Solving Cross Functional Collaboration Software Testing UAT Confidentiality Communication Skills

Veterinary Technician

Cranbury Veterinary Hospital

Oct 2018 - Sep 2019 (11 months)

Educated clients on treatment plans, procedures, and post-care instructions to ensure quality care. Trained and onboarded new employees in a fast-paced, high-pressure clinical environment and assisted in surgical procedures.

Client Education Training Onboarding surgical assistance Anesthesia Monitoring Patient Safety Active Listening

Emergency Veterinary Assistant

Columbus Central Veterinary Hospital

Mar 2018 - Oct 2018 (7 months)

Informed clients and public on animal health, treatment protocols and general procedures. Assisted in coaching new hires during onboarding and communicated with multiple departments to establish best quality care.

Client Communication Training Onboarding Cross Functional Communication Animal Health Education