Open to opportunities

Kathleen Arcangeles

@kathleenarcangeles

Message

Compassionate case planner and social services professional skilled in family support and community engagement.

United States

Message

What I'm looking for

I want a client-focused role in social services or community programs where I can apply casework, resource coordination, and outreach to support families and youth while growing professionally.

I am a dedicated social services professional with hands-on experience in case planning, family support, and community outreach across New York City. I collaborate with families facing complex challenges—mental health, substance use, housing instability—and connect them to treatment providers, educational supports, and community resources while maintaining accurate documentation.

My background includes roles in program marketing and front-desk healthcare administration where I improved outreach and operational workflows; I implemented targeted marketing that increased event attendance by 40% and managed sensitive patient information and multi-line scheduling. I bring strong communication, crisis management, and resource coordination skills, and I am bilingual, which enhances my ability to serve diverse populations.

I hold a B.A. in Psychology with minors in Business and Liberal Arts from CUNY Queens College, graduating summa cum laude. I seek to apply my solution-based casework approach, leadership, and interpersonal skills to a client-focused role that values collaboration, measurable impact, and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Case Planner

Current

Graham Windham

Jul 2025 - Present (7 months)

Conduct comprehensive home visits to assess child safety, educational engagement, mental health needs, and family functioning; connect families to treatment, housing, and academic supports while maintaining accurate documentation and partner communications.

Crisis Management Family Support Documentation Communication

Front Desk Receptionist

Manhattan Cardiology

Feb 2025 - Jun 2025 (4 months)

Managed multi-line phones, scheduled appointments and procedures, and ensured secure handling and communication of sensitive patient information while monitoring patient data in hospital systems.

Patient Scheduling Multi Line Phone Systems Customer Service Monitoring Communication Office Administration

Public Programs Assistant

Columbia University Zuckerman Institute

Feb 2023 - Sep 2024 (1 year 7 months)

Crafted promotional materials and implemented targeted marketing strategies that increased event attendance by 40%, enhancing community engagement and outreach.

Event Marketing Social Media Email Campaigns Graphic Design Community Outreach Analytics Content Creation Promotion

Social Media Marketing Manager

Queens College School of Business

Dec 2023 - May 2024 (5 months)

Produced promotional content and developed marketing campaigns for multiple departments, tracking social metrics to boost online and in-person engagement.

Social Media Management Campaign Development Analytics Content Creation Marketing Strategy Microsoft Office

Teaching Assistant

Coalition for Hispanic Family Services

Jun 2021 - Aug 2021 (2 months)

Provided personalized and group instruction, supported lead teachers in developing tailored lesson plans, activities, and assessments for diverse learners.

Lesson planning Classroom Instruction Communication