Open to opportunities

Diana Calle

@dianacalle

Message

Compassionate case planner and personal care aide skilled in client-centered support.

United States

Message

What I'm looking for

I am seeking a full-time role in client-centered services where I can apply case planning, care coordination, and bilingual skills to improve family and client outcomes, with opportunities for professional growth.

I am a dedicated case planner and personal care aide with experience across child welfare, community mental health, and direct personal care settings. I hold a B.A. in Forensic Psychology and certifications including Mental Health First Aid, Google IT Support, and Personal Care Aide.

In prior roles I assessed family needs, developed and executed service plans, coordinated with community providers, and maintained timely case documentation to support permanency and client wellbeing. I have represented agencies in court proceedings and regularly collaborated with ACS and clinical teams.

As a personal care aide I provide daily living support, medication assistance, mobility help, housekeeping, and companionship, emphasizing dignity and safety. My administrative and accounting experience supports accurate recordkeeping, eligibility verification, and the use of electronic health records.

I am bilingual in Spanish and English, proficient with MS Office, QuickBooks, Practice Fusion, and comfortable using electronic medical records and standard office systems to streamline client services and reporting.

Experience

Work history, roles, and key accomplishments

Current

Personal Care Aide

Current

Harbor Care

Jul 2023 - Present (2 years 2 months)

Provide daily living support including personal hygiene, mobility assistance, medication management, housekeeping, and companionship to clients, ensuring safety and comfort.

Personal Care Medication Management Mobility Housekeeping Patient Safety

Preventive Case Planner

Coalition for Hispanic Family Services

Jul 2023 - Jun 2025 (1 year 11 months)

Assessed family needs and placement risk factors, developed service plans, coordinated delivery of preventive services, and maintained timely progress documentation to reduce child placement risk.

Case Planning Progress Notes Counseling Child Welfare

Case Planner

Graham Windham

Jul 2020 - Sep 2022 (2 years 2 months)

Managed foster-care cases by building relationships with children and families, maintaining complete case records, coordinating services, and representing the agency in court to achieve permanency.

Case Documentation Care Coordination Child Welfare Policy

Case Manager

New York Psychotherapy and Counseling Center

Aug 2019 - Jul 2020 (11 months)

Processed intake referrals, assessed client history and needs, verified Medicaid eligibility, entered records into EHR (IMA), and coordinated referrals and follow-up care for patients.

Assessing Client Needs EHR Clinical Documentation

Accounting Assistant

Interfor International

Feb 2015 - Aug 2019 (4 years 6 months)

Recorded and analyzed financial data using accounting software, verified entries for accuracy, maintained ledgers and journals, and prepared account summaries to support finance operations.

Data Entry Quickbooks Spreadsheets

Administrative Assistant

Downtown Manhattan Psychiatric Group

Jun 2017 - Jul 2018 (1 year 1 month)

Maintained paper and electronic filing systems, managed scheduling and appointment confirmations, operated office equipment, and greeted and directed visitors to support clinic operations.

Scheduling Office Administration Microsoft Office Patient Coordination