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Kathina Angela Gutierrez

@kathinaangelagutierr

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Detail-oriented Product Support Analyst skilled in DevOps, Azure, and customer-focused technical solutions.

Philippines

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What I'm looking for

I seek a technical role where I can apply DevOps and cloud skills, collaborate cross-functionally, drive process improvements, and mentor while delivering high customer satisfaction.

I am a detail-oriented Product Support Analyst with hands-on experience in cloud and DevOps technologies, providing technical support for supply chain management software and maintaining high customer satisfaction and KPI performance. I have designed and deployed CI/CD pipelines, converted classic pipelines to YAML, and built PowerApps integrated with Power Automate and Azure DevOps to improve operational efficiency.

I collaborate across functions—support, development, and product management—to investigate, reproduce, and resolve issues while documenting features and creating training materials. I bring strong analytical problem-solving, relationship-building, and time-management skills, and I proactively propose improvements to processes and tools to support company growth.

Experience

Work history, roles, and key accomplishments

Product Support Analyst

Infor PSSC Inc.

May 2022 - Dec 2025 (3 years 7 months)

Provided technical support for Supply Chain Management software, investigated and reproduced issues, and maintained knowledge base and user documentation, consistently meeting or exceeding customer satisfaction KPIs.

Technical Support SCM Documentation Azure Power BI

Application Development Associate

Accenture

Mar 2021 - May 2022 (1 year 2 months)

Contributed as a DevOps engineer to design CI/CD pipelines, converted classic pipelines to YAML, supported data science initiatives, and produced technical documentation to improve application reliability.

DevOps CI CD Azure DevOps YAML Power Automate Troubleshooting Technical Documentation

Real Estate Salesperson

Fretrato Realty

May 2019 - Aug 2020 (1 year 3 months)

Managed end-to-end residential sales process, generated leads, conducted comparative market analyses, negotiated deals, and prepared transactional documentation while recruiting and mentoring support staff.

Sales Client Acquisition Negotiation CMA Marketing Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Jose Rizal University

Bachelor of Science in Information Technology, Information Technology

Completed a Bachelor of Science in Information Technology with coursework covering software, networking, and IT systems; degree awarded in April 2019.