Kathina Angela Gutierrez
@kathgutierrez
Detail-oriented Product Support Analyst skilled in technical support, and process improvement with strong analytical and teamwork skills.
PhilippinesWhat I'm looking for
I am a detail-oriented Product Support Analyst with hands-on experience supporting supply chain management software, resolving customer issues, and documenting product functionality. I bridge technical teams and end-users, producing user guides and training materials to improve adoption and reduce support escalations.
My background includes application development and DevOps work where I built CI/CD pipelines, converted classic pipelines to YAML, and developed PowerApps integrated with Power Automate and Azure DevOps. I collaborate with cross-functional teams to reproduce and investigate issues, communicate with development, and maintain the support knowledge base.
I bring practical knowledge of cloud platforms (Azure, Google Cloud), analytics and monitoring tools (Power BI, Birst, Sumo Logic, Jack DB), and strong customer-service metrics focus. I prioritize teamwork, continuous improvement, and delivering high-quality, service-oriented results.
Experience
Work history, roles, and key accomplishments
Provided technical support for the company's supply chain management software, resolving customer queries and reproducing issues while maintaining the support knowledge base and user documentation to improve customer satisfaction.
Supported DevOps and application development initiatives by deploying CI/CD pipelines, converting classic pipelines to YAML, building PowerApps integrated with Azure DevOps, and troubleshooting application issues to improve delivery efficiency.
Real Estate Salesperson
Fretrato Realty
May 2019 - Aug 2020 (1 year 3 months)
Generated leads, conducted market analyses, prepared transaction documents, and negotiated sales and rentals, expanding client networks and managing property listings to drive transactions and client satisfaction.
Education
Degrees, certifications, and relevant coursework
Jose Rizal University
Bachelor of Science, Information Technology
Completed a Bachelor of Science in Information Technology with coursework and projects focused on IT concepts and application development.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
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