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Joseph Ryan Baldoza

@josephryanbaldoza

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Data engineer skilled in SQL and data visualization techniques.

Philippines

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What I'm looking for

I am looking for a role that challenges me and fosters growth in data engineering and analytics.

I am a dedicated data engineer with extensive experience in designing and optimizing data flows and pipelines. At Willis Towers Watson, I successfully configured Azure Data Factory to generate vendor-ready reports, ensuring accuracy through rigorous User Acceptance Testing. My proficiency in SQL has enabled me to extract and transform data efficiently, meeting diverse client specifications.

Prior to my role at Willis Towers Watson, I served as a Senior Supervisor at Proview Global Administration, where I led a team of specialists to enhance operational efficiency and exceed performance metrics. My journey began in IT support, where I developed strong problem-solving skills and a passion for technology. I am committed to continuous learning and leveraging my technical skills to drive impactful data solutions.

Experience

Work history, roles, and key accomplishments

Current

Associate - Data Engineer

Current

Willis Towers Watson Philippines

Jan 2022 - Present (3 years 7 months)

Designed and configured Data Flows and Data Pipelines in Azure Data Factory to generate vendor-ready reports and file feeds to Insurance Vendors. Wrote and optimized SQL queries to extract, transform, and load data from source systems based on client specifications.

SQL Azure Data Factory Data Pipelines Visual Basic User Acceptance Testing

Senior Supervisor - System Configuration

Proview Global Administration

Jan 2012 - Dec 2021 (9 years 11 months)

Supervised and evaluated team performance, reallocated resources, and provided coaching to meet productivity and quality targets. Led a team of System Configuration Specialists, delivering regular feedback, training, and development to improve operational efficiency.

System Implementation HRIS Platforms Salesforce Team Leadership Coaching Performance Metrics

IT Helpdesk Analyst

Izone Technologies

Jul 2011 - Oct 2011 (3 months)

Provided Tier 1 IT support to non-technical internal users through desk side support services. Assisted customers with product selection based on stated needs, proposed use and budget.

IT Support Customer Service Product Selection Technical assistance Troubleshooting

Email and Chat Support Representative

TELUS Philippines

Jun 2010 - Jun 2011 (1 year)

Provided customer service support for a social media gaming account via chat and email support. Investigated and resolved player concerns such as missing virtual items, game access issues, and account discrepancies, ensuring a smooth gaming experience.

Customer Service Chat Support Email Support

Technical Support Representative

Convergys LTD

Sep 2006 - May 2010 (3 years 8 months)

Documented transactions and support interactions in system for future reference and addition to knowledge base. Provided Tier 1 IT support to non-technical internal users through desk side support services.

Technical Support Documentation IT Support Customer Service

Education

Degrees, certifications, and relevant coursework

Adamson University

BS Mathematics, Mathematics with specialization in Computer Applications

Completed coursework in BS Mathematics with a specialization in Computer Applications. This program provided a strong foundation in mathematical principles and their application in computer science.

De La Salle University – Manila

BS Statistics, Statistics, Major in Actuarial Science

Completed coursework in BS Statistics, with a major in Actuarial Science. This program focused on statistical analysis and its application in the actuarial field.