Tyajia King
@tyajiaking
Motivated customer service professional with expertise in fraud investigation.
What I'm looking for
I am a dedicated customer service professional with over a year of experience in phone and chat support. My commitment to providing excellent service is evident in my work with cardholders facing fraud-related issues on debit, credit, and ATM cards. I pride myself on my ability to handle complex inquiries with professionalism and empathy, ensuring that every customer feels heard and valued.
In my previous roles, I have successfully navigated challenging situations, demonstrating strong problem-solving skills and effective communication. At Walmart, I managed inbound customer inquiries, resolving complaints and guiding customers through product usage. My experience as a Fraud Prevention Agent at USAA allowed me to collaborate with internal teams and financial institutions to investigate fraud cases, ensuring timely resolutions while maintaining confidentiality and compliance with privacy policies.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Walmart
Apr 2023 - Present (2 years 3 months)
Handled inbound customer inquiries via phone and chat, providing assistance with a wide range of product and service issues. Accurately documented interactions, including issues raised, resolutions provided, and follow-up actions required. Collaborated with team members and management to meet company metrics and deliver quality service.
Fraud Prevention Agent
USAA
Aug 2019 - Mar 2023 (3 years 7 months)
Responded to incoming calls and emails regarding suspicious activity and fraud on customer accounts, including debit, credit, and ATM cards. Followed established protocols to assess fraud claims, gather necessary information, and guide customers through the resolution process. Delivered outstanding customer service while maintaining confidentiality and compliance with privacy policies.
Education
Degrees, certifications, and relevant coursework
Bartow Senior High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills, preparing for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Tyajia ?
You can contact Tyajia and 90k+ other talented remote workers on Himalayas.
Message TyajiaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
