TK
Open to opportunities

Tyajia King

@tyajiaking

Motivated customer service professional with expertise in fraud investigation.

United States
Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated customer service professional with over a year of experience in phone and chat support. My commitment to providing excellent service is evident in my work with cardholders facing fraud-related issues on debit, credit, and ATM cards. I pride myself on my ability to handle complex inquiries with professionalism and empathy, ensuring that every customer feels heard and valued.

In my previous roles, I have successfully navigated challenging situations, demonstrating strong problem-solving skills and effective communication. At Walmart, I managed inbound customer inquiries, resolving complaints and guiding customers through product usage. My experience as a Fraud Prevention Agent at USAA allowed me to collaborate with internal teams and financial institutions to investigate fraud cases, ensuring timely resolutions while maintaining confidentiality and compliance with privacy policies.

Experience

Work history, roles, and key accomplishments

WA
Current

Customer Service Representative

Walmart

Apr 2023 - Present (2 years 3 months)

Handled inbound customer inquiries via phone and chat, providing assistance with a wide range of product and service issues. Accurately documented interactions, including issues raised, resolutions provided, and follow-up actions required. Collaborated with team members and management to meet company metrics and deliver quality service.

US

Fraud Prevention Agent

USAA

Aug 2019 - Mar 2023 (3 years 7 months)

Responded to incoming calls and emails regarding suspicious activity and fraud on customer accounts, including debit, credit, and ATM cards. Followed established protocols to assess fraud claims, gather necessary information, and guide customers through the resolution process. Delivered outstanding customer service while maintaining confidentiality and compliance with privacy policies.

Education

Degrees, certifications, and relevant coursework

BS

Bartow Senior High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills, preparing for future endeavors.

Tech stack

Software and tools used professionally

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Tyajia King - Customer Service Representative - Walmart | Himalayas