Katherine Ventura Pérez

I’m a bilingual administrative and operations professional with over six years of experience supporting customer cardholders and driving operational improvements in fast-paced remote environments. I’m recognized for strong organizational skills, attention to detail, and managing multiple priorities.

As a Blackhawk Network Customer Service Specialist, I provide customer support for prepaid cardholders—handling balance inquiries, transaction reviews, and issue resolution tied to physical and virtual card delivery. I also manage digital wallet and check issuance requests, troubleshoot payment-related problems, and coordinate alternative payout solutions.

Previously, at Concentrix Global Services as a Program Ready Trainer (PRT), I increased trainee satisfaction by 15% by improving training materials and evaluating mock calls and calls daily. I created a Rev-Amp Training Agenda that increased Training Readiness by 70%, and supported onboarding and training for over 100 new hires to improve productivity and reduce attrition risks.

Earlier, as a Floor Support Agent (Level 2) in HP Instant Ink post-sales, I maintained accurate records of client communications, transactions, policies, and documentation to keep agency operations seamless. I delivered coaching sessions to agents, designed workarounds and steps, and prepared resources through Local SharePoint while maintaining continuous improvement and quality standards.