Open to opportunities

Katherine Lumb

@katherinelumb

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Executive UX research leader driving product innovation, design systems, and cross-functional teams.

United States

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What I'm looking for

I seek senior leadership roles where I can build world-class UX, scalable design systems, and lead cross-functional teams to deliver measurable product and customer impact.

I am an executive user experience research leader with over 20 years of experience partnering with Fortune 100 clients to transform products and customer experiences. At JPMorgan Chase I lead UX research for digital products used by 80,000 client companies and manage a team of 12 researchers and analysts to deliver generative and evaluative insights across the product lifecycle.

Previously, I led strategy and innovation at Dentsu McGarry Bowen, creating products for Verizon across smart home, connected car, streaming, mobile video, digital identity, cloud, and 5G; and at Publicis Groupe I served as VP, Director of Strategic Planning, leading the $35M AXA U.S. brand re-launch and digital strategy for major CPG accounts. I combine research rigor, product-focused strategy, and scalable design-system thinking to drive measurable customer satisfaction.

I excel at cross-functional leadership, stakeholder communication, and mentoring teams to operationalize research into analytics-driven product decisions. I seek opportunities to build world-class UX, scalable design systems, and innovation strategies that align business goals with user needs.

Experience

Work history, roles, and key accomplishments

Current

Executive Director, Head of UX Research

Current

JPMorgan Chase

Jun 2019 - Present (6 years 4 months)

Led UX research for digital banking products used by 80,000 client companies, managing a team of 12 researchers and driving end-to-end generative and evaluative research to support product innovation and adoption.

Qualitative Research Quantitative Research UX Strategy Team Management Product Research Data Analytics

Group Strategy Director

Dentsu McGarry Bowen

Sep 2014 - Dec 2017 (3 years 3 months)

Managed strategy and research for the agency’s digital transformation and innovation consultancy, creating products and experiences for Verizon across smart home, connected car, streaming, and 5G initiatives.

Product Strategy Innovation User Research Service Design Design Thinking Market Research UX Strategy

VP, Director of Strategic Planning

Publicis Groupe

Jan 2005 - Dec 2014 (9 years 11 months)

Led strategic planning, research, and UX for multiple 360-degree accounts and served as strategic lead for a $35M US re-launch of the AXA brand, driving integrated multichannel brand experiences.