Katherine Hughes

Provided professional, welcoming customer service to event guests while supporting seamless event operations. Coordinated pre-, during, and post-event responsibilities, managed inventory and supplies, and maintained clean, efficient workstations.

Served as the primary point of contact between private-duty clients, caregivers, and internal management to ensure service alignment with company policies and client expectations. Coordinated and maintained detailed schedules using AxisCare, handled frequent changes, and addressed concerns to uphold quality standards.

Delivered high-quality customer service in a café setting by engaging guests, answering product questions, and resolving concerns. Managed POS transactions accurately, supported themed events to drive satisfaction, trained associates on opening/closing and cleanliness standards, and maintained inventory including stocking and keg changes.

Performed customer-focused turnover cleaning for short-term rental properties to ensure guest-ready presentations. Coordinated directly with property owners/managers, handled client concerns and follow-ups, completed laundry and bed preparation, and met strict turnaround deadlines independently.

Taught undergraduate English courses while managing multiple sections, administrative deadlines, and weekly office hours. Delivered lectures, led one-on-one student conferences, evaluated student work, maintained records, and communicated with advisors and leadership while upholding academic policies.

Completed a Bachelor of Arts in English and Literature at Indiana University of Pennsylvania.

Completed a Master of Arts in Creative Writing at the University of Birmingham.