Adra Ruesch

Led cleaning teams to maintain guest-ready vacation homes and short-term rentals, coordinating daily assignments and ensuring on-time turnovers. Trained new team members, performed detailed sanitizing cleanings, and completed final walkthroughs while communicating scheduling, supply needs, and property concerns to management.

Performed detailed cleaning and sanitation of vacation rentals and commercial/private spaces to meet high standards for guest readiness. Handled deep cleaning tasks, restocked supplies and amenities, reported damages or maintenance issues, and followed customized checklists within strict turnaround windows.

Served as the first point of contact for clients and pets, building rapport through friendly, responsive service and clear communication. Escorted dogs to appointments, processed payments and client updates, sanitized facility areas, and temporarily led customer service operations during a team lead leave.

Coordinated service appointments as the primary point of contact for customers, including calls, scheduling/cancelations, and online appointment updates. Confirmed appointments, sent day-before reminders, handled recall notifications, and supported smooth service department operations through consistent customer follow-up.

Provided reliable grocery delivery by completing shopping orders and coordinating pickup orders with Walmart staff. Ensured timely, customer-focused service by following preferences, retrieving items accurately, and delivering orders promptly.

Provided administrative support by answering phones, processing payments, and updating insurance policies. Assisted with underwriting by addressing processing delays, creating/printing ID cards, and managing office supply needs to support day-to-day office operations.

Provided direct student support and supervision by managing daily routines, assisting with schoolwork, and coordinating punctuality for activities. Maintained accurate records of student behavior and incidents and ensured required reports were filed with attention to detail and empathy.

Processed leave applications (including sick leave and baby bonding leave) and guided employees on available options and eligibility criteria. Drafted acceptance/denial letters in Microsoft Word, calculated and tracked leave dates in Excel, and managed incoming faxes by indexing and attaching documents to appropriate applications.

Sorted, scanned, and organized documents for multiple departments, ensuring paperwork was accurately processed and filed. Maintained efficient digital document organization so records were accessible for future use.

Supported multiple guest service roles, including salad bar setup/breakdown, room service delivery, hostess duties, and barista/counter food preparation. Maintained cleanliness and sanitation while delivering consistent, quality service in a hospitality environment.

Progressed from salad bar attendant to server, handling phone order processing, order entry, and customer transactions at the register. Provided guest-focused service by taking orders, entering them into the system, delivering food and drinks, and maintaining a high standard of hospitality.

Supported dealership operations by answering customer calls, providing service/inventory/promotion information, and coordinating appointment scheduling. Assisted with payment processing and helped maintain a clean, organized front office environment for a welcoming customer experience.

Earned a GED (high school equivalency) from Desert Hills High School.