Open to opportunities

Katherine C

@katherinec

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Customer-focused architecture graduate combining retail leadership and design software expertise.

United Kingdom

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What I'm looking for

I seek a role that combines customer-facing responsibility and design skills, offering opportunities for teamwork, professional growth, and impactful customer experiences.

I am an energetic customer-service professional and architecture graduate with over five years' experience in retail leadership and client-facing roles, consistently achieving top customer satisfaction ratings (average 9.9/10). I bring practical skills in AutoCAD, Rhinoceros, Revit and the Adobe Suite, and I leverage these tools to deliver clear visualizations and organized, customer-centric solutions.

I have led teams to exceed store KPIs, managed daily operations including stock and visual merchandising, and completed architectural design projects focused on sustainable materials and structural innovation. I am eager to apply my combined strengths in customer experience and design software to roles that value service excellence, teamwork, and creative problem-solving.

Experience

Work history, roles, and key accomplishments

Senior Sales Associate

Coach

Jul 2021 - Mar 2025 (3 years 8 months)

Delivered exceptional customer service with an average satisfaction rating of 9.9/10, managed daily store operations including stock, deliveries, and visual merchandising, and built strong client relationships to drive loyalty and sales.

Customer Service Visual Merchandising Inventory Management Client Relations Retail Operations Sales Merchandising

Sales Assistant

Zara

May 2019 - Jun 2021 (2 years 1 month)

Advised customers to enhance shopping experiences, maintained visual standards and stock replenishment, and supported online order preparation and delivery processes to meet store targets.

Customer Service Visual Merchandising stock replenishment order fulfillment Retail Sales Teamwork Communication

Supervisor

Burrito Mama

Dec 2017 - May 2019 (1 year 5 months)

Led a team to meet and exceed store KPIs by organizing workflows, delegating tasks, providing feedback, and ensuring compliance with health and safety procedures.

Team Leadership Operations Management KPI Tracking Health & Safety Staff Training Scheduling Customer Service Conflict Resolution

Education

Degrees, certifications, and relevant coursework

London South Bank University

Bachelor of Architecture, Architecture

2020 - 2024

Activities and societies: European School of Architecture: project presentations, 3D modelling, Revit and visualization.

Completed a Bachelor's Degree in Architecture with coursework in AutoCAD, Rhinoceros (Grasshopper), Revit, and Adobe Suite, including project presentations and 3D modelling.