Katherine C
@katherinec
Customer-focused architecture graduate combining retail leadership and design software expertise.
What I'm looking for
I am an energetic customer-service professional and architecture graduate with over five years' experience in retail leadership and client-facing roles, consistently achieving top customer satisfaction ratings (average 9.9/10). I bring practical skills in AutoCAD, Rhinoceros, Revit and the Adobe Suite, and I leverage these tools to deliver clear visualizations and organized, customer-centric solutions.
I have led teams to exceed store KPIs, managed daily operations including stock and visual merchandising, and completed architectural design projects focused on sustainable materials and structural innovation. I am eager to apply my combined strengths in customer experience and design software to roles that value service excellence, teamwork, and creative problem-solving.
Experience
Work history, roles, and key accomplishments
Senior Sales Associate
Coach
Jul 2021 - Mar 2025 (3 years 8 months)
Delivered exceptional customer service with an average satisfaction rating of 9.9/10, managed daily store operations including stock, deliveries, and visual merchandising, and built strong client relationships to drive loyalty and sales.
Sales Assistant
Zara
May 2019 - Jun 2021 (2 years 1 month)
Advised customers to enhance shopping experiences, maintained visual standards and stock replenishment, and supported online order preparation and delivery processes to meet store targets.
Supervisor
Burrito Mama
Dec 2017 - May 2019 (1 year 5 months)
Led a team to meet and exceed store KPIs by organizing workflows, delegating tasks, providing feedback, and ensuring compliance with health and safety procedures.
Education
Degrees, certifications, and relevant coursework
London South Bank University
Bachelor of Architecture, Architecture
2020 - 2024
Activities and societies: European School of Architecture: project presentations, 3D modelling, Revit and visualization.
Completed a Bachelor's Degree in Architecture with coursework in AutoCAD, Rhinoceros (Grasshopper), Revit, and Adobe Suite, including project presentations and 3D modelling.
Islas Filipinas
Professional Learning Certificate, Building Projects
2012 - 2014
Undertook professional learning in building projects focusing on practical skills for construction and project execution.
Availability
Location
Authorized to work in
Job categories
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