Hifza Khan

Advised customers on refinancing, PCP/HP, lease agreements and service plans via inbound/outbound calls, resolving complex queries and escalations with professionalism while processing secure payments and refunds with full data protection awareness.

Executed merchandising guidelines by arranging greeting cards, unpacking deliveries and managing backstock, while planning promotional events and processing damaged-item returns to maintain presentation and inventory accuracy.

Answered and routed calls across legal, corporate, finance, healthcare and engineering clients, managed client calendars and correspondence, and accurately logged activities for billing and record-keeping.

Ensured product presentation and shelf replenishment across Berkshire stores, implemented price changes and promotional initiatives, and collaborated with management to support sales and store standards.

Operated tills handling purchases, refunds and Click & Collect orders, provided product guidance to customers, and performed stock counts and merchandising to support store sales and compliance (including PEGI guidance).

Performed till operations, stocked shelves, booked appointments and handled customer queries and phone calls across multiple retail and pharmacy placements, supporting daily store operations and customer service.

Activities and societies: Key modules: Creative Engineering Practice; Design Process 1 & 2; Product Analysis; Materials and Manufacturing; Design for Manufacture; Design Communication; Advanced Design Innovation; Interaction and User Experience; Industrial Design and Technology Major Project.

Completed BSc (Hons) Industrial Design and Technology, focusing on design innovation, user experience, materials and manufacturing, and a major design project.

Activities and societies: Key modules: Algebra; Decision and Discrete Math; Calculus; Statistics; Encryption and Data Compression.

Completed the foundation year for BSc (Hons) Mathematics covering core mathematical topics and preparatory modules for undergraduate study.

Grade: D*DD

Completed a BTEC Applied Science diploma at Ealing College, achieving a D*DD and also completed English (C).

Achieved 11 GCSEs between 2012 and 2015, including Maths (C), English (C), Physics (B), and Urdu (A*).