Kristian Aponte

Manage referral workflows and patient scheduling across multiple nephrology clinics, supervise a team to ensure quality assurance in case handling, and support AI implementation to accelerate referral intake.

Provided video and phone English-Spanish medical interpretation for US health centers, ensuring accurate clinical communication and culturally appropriate interactions across cases.

Delivered phone-based English-Spanish interpretation for healthcare clients, facilitating accurate patient-provider exchanges and maintaining service quality standards.

Taught English classes and administered exams for adult and youth learners, aligned assessments with institutional standards and provided targeted student support to meet learning goals.

Handled bilingual client calls and coordinated solutions for global travel and medical emergencies, managed cross-branch mailboxes and met departmental productivity and quality targets.

Processed and reviewed life insurance applications for regulatory compliance, entered application data into core systems and consistently exceeded monthly processing productivity goals using Lean Six Sigma practices.

Provided fast-paced customer service and order preparation, handled high-volume periods of 70+ customers per hour while maintaining cleanliness and service standards.

Mapped activity flow diagrams from stakeholder interviews, participated in business impact analyses to assess operational risks, and managed departmental databases while supervising interns.

Completed a Bachelor in Business Engineering with coursework in business and engineering disciplines, graduating in 2013.