Katharine Ives

Promoted to head of the psychiatric division, driving over 100% sector growth through operational optimisation and service excellence. Recruited and onboarded six new expert witnesses and managed end-to-end, court-ready medicolegal report workflows with strict legal and GDPR compliance.

Managed accurate input of purchase and sales data into complex spreadsheets to support client accounts and year-end tax preparation. Oversaw end-to-end VAT data collection and submitted compliant returns using Xero within statutory deadlines.

Supported day-to-day operations of a fast-paced private orthopaedic practice by coordinating complex clinic files and keeping consultants fully briefed. Managed surgical scheduling and handled outstanding medical invoices for patients, insurers, and third-party providers to ensure timely payments.

Delivered premium product recommendations and consultative service to meet individual customer needs and help the team reach competitive sales targets. Coached other consultants in advanced cosmetic techniques and trends across the store and wider retail region.

Acted as the professional front-of-house contact, welcoming visitors and managing a busy reception desk. Handled and routed incoming digital and telephone enquiries efficiently to support day-to-day operations.

Completed intensive training for a medical secretary outsourcing service supporting four busy orthopaedic consultants with comprehensive administrative coverage. Role ended due to change in business circumstances.

Grade: Merit

Completed a Specialist Makeup Higher National Diploma (HND) at West Thames College, achieving a Merit.

Grade: Distinction

Completed Fashion Makeup Techniques at Level 3 at West Thames College, achieving a Distinction.

Grade: Distinction

Completed a BTEC National Diploma in Art and Design at The Ravensbourne School, achieving a Distinction.