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Roberta Ogboriaphien

@robertaogboriaphien

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Clinical and operations-focused administrative professional supporting healthcare services and patient coordination.

United Kingdom

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What I'm looking for

I seek a healthcare-adjacent role where I can apply clinical administration, patient coordination, and process-driven operations in a collaborative, supportive team with opportunities for growth.

I am a clinical and operations-focused administrative professional with hands-on experience supporting healthcare services, patient coordination, invoicing workflows, and cross-team operations in both in-person and remote environments.

I have supported clinicians with patient preparation, aftercare, clinic flow, and confidential documentation, and I have delivered remote administrative support including scheduling, documentation, and client communication across time zones.

I hold Good Clinical Practice (NIHR) certification, have worked in clinical training and clerkship settings, and have founded a women's health initiative where I led planning, coordination, and content development.

I am known for rapid onboarding, strong process awareness, calm communication in fast-paced healthcare settings, and meticulous workflow tracking, documentation, and stakeholder coordination.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Care Assistant

Current

Elderly Care Home

Nov 2024 - Present (1 year 2 months)

Supported elderly residents with daily activities and social engagement while assisting staff to maintain a safe, respectful care environment for vulnerable individuals.

Personal Care Communication Empathy

Current

Virtual Assistant

Current

Stickland Int'l Ltd

Mar 2021 - Present (4 years 10 months)

Delivered remote administrative support including scheduling, documentation, and client communication while independently organising workloads across time zones and managing sensitive information with professionalism.

Remote Administration Scheduling Documentation Client Communication Time Zone Management Digital Tools

Personal Move Assistant

Spicerhaart Real Estate Nexus

Jun 2024 - Oct 2024 (4 months)

Maintained detailed case records and tracked service-level timelines, ensuring timely follow-ups and continuity across multiple client workflows; supported scheduling and cross-department coordination while managing emotionally complex situations.

Workflow Management Scheduling Documentation CRM Customer Service

Medical Assistant

Kirkfield Foot Clinic

May 2022 - May 2023 (1 year)

Supported clinicians with patient preparation, aftercare, and clinic flow while managing patient registrations, clinical records, and confidential documentation to maintain efficient day-to-day operations.

Patient Care Clinical Documentation Patient Reassurance Records Management Clinic Operations

Client Services Officer

The Emmaus Centre

Oct 2022 - Feb 2023 (4 months)

Managed complex enquiries and supported individuals in crisis through structured communication and problem-solving, building trust via consistent, high-quality service delivery.

Client Services Communication Problem Solving Case Management Empathy Service Delivery