Lily Jackson

Manage relationships with police forces, clinicians, and partner organisations to ensure timely delivery of medical evidence and reports; coordinated report workflows and improved SLA compliance while preparing monthly performance reports for senior stakeholders.

Provided administrative support including data entry, document management, communications, and calendar coordination; prepared agendas, recorded minutes, and supported reports and presentations.

Managed medical correspondence and clinical documentation for GPs, coordinated referrals and appointments with hospitals and community trusts, and maintained patient records using EMIS and Docman while ensuring data confidentiality.

Served as first point of contact in a busy GP surgery, coordinated appointments and patient enquiries via EMIS, processed registrations and prescriptions, and managed document distribution via Docman.

Oversaw day-to-day business administration including invoice processing with Xero, website development, social media management, marketing campaigns, and stock/supplier coordination to support operations.

Managed front-of-house operations, switchboard, meeting room bookings, visitor logistics, and post room duties, supporting daily office and event coordination.

Grade: Distinction*

Completed BTEC in Performing Arts with Distinction* and AS Level Graphics (B).

Attended secondary school and achieved 8 GCSEs including Maths and English.