Kateryna Armieieva

Led a full redesign of the company's custom ERP workflows and 20+ subsequent improvements, translating operational needs into business logic for developers, testing changes, and refining solutions based on user feedback. Managed priorities across 3,000–5,000 customer orders annually, balancing capacity, deadlines, dependencies, and quality across multiple simultaneous workstreams.

Managed up to 9 concurrent client projects and teams of up to 30 specialists, coordinating requirements, budgets, priorities, timelines, dependencies, and delivery. Served as a trusted client advisor from discovery through delivery, clarifying business goals, defining practical solutions, and keeping stakeholders aligned as requirements evolved.

Maintained a zero-loss court record while managing legal matters for a municipal organization serving 115,000+ customers. Managed department operations, workload planning, priorities, hiring, onboarding, and employee responsibilities in a high-volume environment.

Helped scale a customer-facing call center from 3 to 45+ employees across Ukraine and Russia, establishing processes, KPI systems, training, and management structure. Translated business needs into workflows and KPI systems for different roles and departments, connecting performance directly to employee compensation.

Specialist Degree in Commercial Law from Ukraine.