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Omolola Ademola

@omololaademola

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Solutions-driven business administrator with expertise in process innovations.

Canada

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What I'm looking for

I am seeking a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a solutions-driven business administrator with over 7 years of experience leading cross-functional teams to develop and deliver innovative e-commerce solutions. My notable achievements include saving my company $500K annually and increasing revenue by 15% in 2021. I excel in communicating, negotiating, and coordinating multiple deliverables while cultivating professional relationships with stakeholders at all levels.

In my recent role as a Business Administrative Consultant, I facilitated the implementation of a new order-to-delivery system, managed product backlogs, and translated business requirements into functional specifications. My ability to conduct thorough requirements gathering and testing has consistently ensured that stakeholder needs are met, achieving a 98% pass rate for test cases during UAT. I am passionate about driving process improvements and enhancing service delivery through effective stakeholder engagement and innovative solutions.

Experience

Work history, roles, and key accomplishments

Current

Client Relations Administrator

Current

IA Financial Group

Jan 2018 - Present (7 years 4 months)

Managed the client onboarding process, ensuring compliance with regulatory requirements. Processed transactions and monitored account activity for compliance. Analyzed client data to identify trends and recommended process improvements, leading to a 75% increase in service delivery.

Onboarding Compliance Data Analysis Process Improvement Risk Assessment Customer Service

Business Administrative Consultant

ExpertEdge

Oct 2023 - Jan 2024 (3 months)

Facilitated a new system implementation including order to delivery solutions and website creation. Managed product backlog, user stories, and acceptance criteria documentation. Conducted requirements gathering sessions and translated business requirements into functional specifications. Participated in UAT testing and managed system testing activities, achieving a 98% pass rate.

System Implementation Requirements Gathering UAT Functional Specifications Agile Methodologies Microsoft Visio Stakeholder Management Data Conversion Gap Analysis

Customer Service Representative

Reliance Home Comfort

Jul 2016 - Mar 2018 (1 year 8 months)

Responded to customer inquiries and complaints, analyzing issues to determine solutions. Collaborated with teams to improve service delivery efficiency and provided technical support to representatives. Collected customer feedback for service improvement.

Customer Service Process Improvement Technical Support Cross Functional Collaboration Communication Skills Problem Solving

Volunteer Assistant

JusticeNet

May 2011 - Apr 2012 (11 months)

Handled high call volumes in a busy call center, setting up appointments and gathering client requirements. Maintained client relationships and managed escalated service concerns. Analyzed reports to improve departmental effectiveness.

Call Center Operations Appointment Management Relationship Management Data Entry Communication Skills Reports Flexibility

Business Process Analyst

University College Hospital

Dec 2007 - Nov 2008 (11 months)

Conducted analysis of administrative process flows for staff vacations, identifying inefficiencies. Collaborated with stakeholders to improve procedures, resulting in a 60% reduction in understaffing. Established performance metrics for ongoing evaluations.