Zach Ludwig
@zachludwig
I am an Implementation Specialist and Business Analyst delivering enterprise software solutions.
CanadaWhat I'm looking for
I bring over 10 years of experience in business analysis, implementation, and product development across Risk Management, Safety, and enterprise SaaS solutions. I have led SCRUM teams, managed multi‑million dollar implementations, translated complex stakeholder needs into functional specifications, and delivered training and post‑implementation support while maintaining an active Secret Security Clearance.
My strengths include requirements gathering, process mapping, system configuration (Dynamics D365, Salesforce, iMIS, ComplianceQuest, Intelex), and driving continuous improvement through collaborative problem solving. I focus on pragmatic, compliant system designs that align with strategic objectives and produce measurable operational benefits.
Experience
Work history, roles, and key accomplishments
ECBusiness Analyst
Employment and Social Development Canada
Jun 2024 - Present (1 year 2 months)
Defined and documented system requirements for a $15M+ Enforcement and Evidence Management System, conducting business process mapping and stakeholder engagement to ensure legal and regulatory compliance. Led SCRUM ceremonies and used Dynamics D365 and Azure DevOps to manage requirements, test cases, and stakeholder validation.
ECSenior Business Analyst
Employment and Social Development Canada
Jan 2022 - Jan 2023 (1 year)
Facilitated workshops to finalize 450+ LMS requirements for a $5M+ modernization, producing requirements traceability and RFI evaluations to align solutions with the department's Business Capability Model. Coordinated stakeholders and used Dynamics D365 and SharePoint to document and support procurement and evaluation processes.
COSenior Solution Consultant
ComplianceQuest
Jan 2021 - Jan 2022 (1 year)
Designed and implemented Salesforce-based document control, change management, and audit solutions for ComplianceQuest customers across an approximate $1M engagement. Led product demonstrations, training, and managed continuous delivery with Jira to validate custom features and ensure successful deployments.
Business Analyst
Eperformance
Jan 2019 - Jan 2021 (2 years)
Led business analysis for the Industrial Security Systems Transformation (~$12M), defining requirements and configuring Microsoft Dynamics CRM D365 to optimize security clearance screening and grants management. Managed UAT, collaborated with consulting teams, and ensured D365 configurations aligned with business objectives.
Education
Degrees, certifications, and relevant coursework
SCScrum.org
Professional Scrum Master, Scrum / Agile
2022 -
Professional Scrum Master certification awarded by Scrum.org in February 2022.
QUQueen's University
Bachelor of Science, Chemical Engineering (Biomedical Option)
Bachelor of Science in Chemical Engineering with a Biomedical option completed at Queen's University in April 2011.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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