Katerina Trentsiou
@katerinatrentsiou
Senior content integrity specialist skilled in multilingual moderation, policy enforcement, and operations.
GreeceWhat I'm looking for
I am a Senior Content Integrity Specialist with deep experience in multilingual content review, policy enforcement, and sensitive content assessment across global platforms. I consistently deliver high-accuracy decisions on escalations involving hate speech, misinformation, self-harm, and graphic content while supporting translation quality, readability, and cultural context.
I have led training and mentorship for reviewers, collaborated cross-functionally with policy, QA, and operations, and supported business operations and client communication in customer-facing roles. My background in operations and team leadership includes recruiting, payroll, workflow management, and improving decision consistency to enhance user safety and operational efficiency.
Experience
Work history, roles, and key accomplishments
COHandle high-volume Tier 2 escalations, enforcing policy and assessing sensitive content to ensure user safety while maintaining a sustained 100% quality score. Train and mentor reviewers and collaborate with policy, QA, and operations to reduce repeat escalations.
Sales & Operations Associate
Pet City
Sep 2023 - Dec 2023 (3 months)
Delivered customer-focused sales support across in-person and digital channels, managed transactions and CRM tracking, and boosted social engagement to increase customer retention and meet daily sales targets.
Business Operations Manager
P&P Creations
Sep 2018 - Apr 2023 (4 years 7 months)
Led client communication and social media operations while directing recruitment, onboarding, payroll, and daily HR processes to improve operational efficiency and client satisfaction. Managed workflows and coordinated with clients to deliver consistent service.
Restaurant Manager
Resto Food & Coffee
Sep 2016 - Aug 2018 (1 year 11 months)
Managed daily restaurant operations including staffing, scheduling, inventory control, and training, while creating digital reports to maintain operational records and improve service consistency.
Education
Degrees, certifications, and relevant coursework
Workearly
Bootcamp Certificate, Data Analysis
Completed an AI Data Analyst bootcamp through Workearly (ongoing at time of listing).
NANational and Kapodistrian University of Athens
Bachelor's Degree, Political Science & Public Administration
2010 - 2015
Completed a Bachelor's Degree in Political Science and Public Administration at the National and Kapodistrian University of Athens from 2010 to 2015.
Microsoft Learn / IBM
Certificate, Artificial Intelligence
Completed AI Literacy and AI Fundamentals coursework through Microsoft Learn and IBM.
PeopleCert / HubSpot
Certificate, Digital Marketing
Completed digital marketing and content marketing certifications, including HubSpot and PeopleCert courses.
ECDL (European Computer Driving Licence)
Certificate, Computer Literacy
Earned the European Computer Driving Licence (ECDL) certification.
Availability
Location
GreeceAuthorized to work in
Job categories
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