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Katarzyna Stachurska

@katarzynastachurska

Customer operations and pricing leader at SELENA FM who improved profitability by 3% and is transforming global OTC operations with AI.

Poland

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At SELENA FM, I improved profitability by 3% through disciplined pricing actions and strategic price increases. I also introduced a global Pricing Matrix and Segmentation to strengthen product positioning and selling strategy.

As Global Head of Customer Service, OTC Transformation & AI-Driven Customer Operations, I lead global OTC and customer operations transformation. I implemented AI-enabled order management automation and increased digital adoption across Magento, Mobiz, and internal platforms.

Earlier, at CDK GLOBAL, I increased marketing lead conversion by 20%, generating $5M in incremental revenue in nine months. At UL, LLC, I developed global pricing tools, managed pricing for a $250M revenue portfolio, and delivered revenue through pricing initiatives.

Experience

Work history, roles, and key accomplishments

Global Head of Pricing & Revenue Growth

SELENA FM

Jan 2022 - Jan 2025 (3 years)

Improved profitability by 3% through disciplined pricing actions, implemented global pricing matrix and segmentation, and executed global pricing policy to ensure consistency and margin protection.

Pricing Strategy Revenue Growth Pricing Matrix Segmentation Trade Analytics OTC Process Improvement Profitability Improvement

Head of Customer Service & Commercial Operations (Order to Cash)

PETRONAS Lubricants International

Jan 2019 - Jan 2021 (2 years)

Built and executed a full OTC process, secured long-term OEM contracts, and improved market intelligence by partnering with the U.S. Department of Agriculture.

Order To Cash Customer Service Commercial Operations OEM Contracts Market Intelligence Data Driven Decision Making

Director of Pricing, Sales Operations & Lead Generation

CDK Global

Jan 2017 - Jan 2018 (1 year)

Increased marketing lead conversion by 20%, delivered 18% cost savings, and improved backlog forecasting accuracy by 20% through automated processes.

Pricing Sales Operations Lead Generation Lead Conversion Cost Savings Workload Forecasting Quote Expiration Process Lean Six Sigma

Sales Operations Manager / Strategy

CDK Global

Jan 2015 - Jan 2017 (2 years)

Renewed 700+ contracts, securing $100M+ revenue and $6M+ gross margin, and implemented standardized contract renewal process to reduce revenue leakage.

Sales Operations Contract Renewal Revenue Management Sales Compensation Process Improvement

Senior Global Pricing Manager

UL, LLC

Jan 2014 - Jan 2015 (1 year)

Standardized 50% of quoting activity, managed pricing for a $250M revenue portfolio, and delivered +7% revenue through new pricing initiatives.

Pricing Strategy Quoting Revenue Management Catalog Management Product Configurators

Global Pricing Manager

UL, LLC

Jan 2010 - Jan 2014 (4 years)

Generated 11% incremental revenue through standardized pricing models, managed competitive pricing for global contracts, and advised executives on pricing risks.

Pricing Strategy Competitive Pricing Analysis Revenue Growth Executive Advisory Risk Management