At First Multimodal Company (Group), I designed the B2B sales system and KPI framework for a multimodal logistics group, including pipeline stages and qualification logic. I led the CRM project from requirements through rollout and documentation, and built a dashboard connecting sales activity to pipeline and forecast.
At Rhino Group, I introduced KPI reporting across six companies that improved campaign ROI by 35%. I led a cross-functional team with individual KPIs and weekly reviews.
Across my work in logistics, B2B, and digital products, I’ve turned market and sales data into recommendations, supported competitive tenders, and prepared commercial proposals. At BTS Digital, I built a Customer Journey Map and Business Model Canvas that reduced churn by 10%, and documented processes that cut client onboarding time by 40%.
